New to the Community? Visit the Community How-To and Guidelines to get started.

Satellite Equipment
Get help with your DVR, receiver and satellite equipment.
-11972
All
Question
Jensen jbrw-210 sound bar code
I can't find the code for a Jensen jbrw-210 sound bar to program my remote control
Question
171
6
0
Volume level low using directv genie to soundbar
I currently have a Sony A90J, a Sony HTA7000 soundbar and a directv set top box. The set top box is connected to the tv using an hdmi cable. When I watch tv using directv's set top box the volume is always low. I have to turn the volume up so much higher than when I use the tv for streaming apps. It
Question
400
5
0
Genie client question
Hello, I had Directv remove a HR24-500 that I was using and asked them to re-activate a Genie client that I already have but previously had removed from my account. They said they can not reactivate the Genie client but will send out a new one for no charge. That's fine but now I have a question. Wi
Question
325
11
0
Complaint
While I love my satellite tv service with DIRECTV , I am so frustrated and angry with their customer service! I had a Gemini installed almost 3 weeks ago and as soon as the installer left it didn’t work so I’m stuck with no tv. Two other visits later and it still doesn’t work and I have had NUMEROUS
Question
236
3
0
Purchased Movie Not Listed
I purchased a movie some time ago and now it isn't listed either in 'All Recirdings' or in 'Purchases' Any ideas? James
Question
335
5
0
DVR not recording
DVR is not recording. It's not the 28 day thing. I tried to record the Emmy's , saw the red record indicator and nothing. Same thing happened when I got interrupted in the middle of a movie, tried to record the rest, set it up, came back the next day and nothing, no recording. There's enough space s
Question
135
1
0
Signal strength issue
I’ve been getting numerous signal strength errors lately. Here are my transponder numbers. Are these good, bad???? Satellite transponders (32 total at 101º) 1-8 99 100 99 0 98 99 99 100 9-16 98 100 100 78 98 99 100 100 17-24 100 100 100 67 100 99 100 99 25-32 100 97 100 100 100 100 100 100 Satellite
Question
1.8K
10
0
On Demand Not available or connection to apps
I have been having tis problem for a month now and Directv services just told me that they are having a technical issue with connecting customers to the internet via their tv services. That means no on-demand services and no access to their app feature to access MAX or other apps. I was given no tim
Question
331
2
0
Is there still a Customer Satisfaction Department at DirecTv for people to speak with.
So, I have been a customer of DirecTv for over 20 years and have never had a complaint until now. 1. What happened to the customer satisfaction department where you could speak to someone and they made sure your experience was flawless in getting help and being satisfied with your service? 2. After
Question
500
2
0

