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Streaming Account

Streaming Account

Learn how to manage your Streaming account.

805

(850)
active devices using my account

I'm trying to find out who it logged into my account. I have two kids so we should all three be able to access; however, the error message says too many are accessing it.

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212

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Login In Error To DirecTV Stream Using Apple TV

When I attempt to Open the DirecTV APP on my Apple TV, I’m sent to the login screen for the DIRECTV STREAM APP. I enter my login and password and the APP responds with: Login Error - Log Out Error! Cannot get it to log me in! Keeps giving me that error. Help would be greatly appreciated!

Question

173

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Charging BEFORE the end of trial period

I just signed up for service this past Saturday and hooked everything up Sunday. Today, I get an email that I've been automatically charged for a month of service. It seems that only in the world of DirecTV stream do things operate different than any other free trial where you're charged AFTER trial

Question

753

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Price changed without any notification

I have been a customer for many years from AT&T TV NOW to what they now call DIRECTV TV. I would like to know why the price for my service went up without any notification that the price was going up. Then I see a message the it was changing the DVR to unlimited but my I am still being limited to 20

Question

160

5

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returned directv equipment

1. I received an email on April 26 indicating that equipment had not been returned when in fact, it been returned. I have email proof and tracking proof. I cancelled directv and returned equipment on March 15,2022 2. Once I had been able to find the correct tracking number (which was on a receipt th

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122

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Returned streaming device

I bought the streaming device when I signed up and paid in full $127.20. The first one turned out to be used, and failed after a few days. They sent me a new one that failed also. They emailed me a return slip. The tracking number says they received it 16 days ago. My account says I still have it an

Question

139

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Cancel Starz and Epix Before Trial Ends

How do I cancel Starz and Epix before the trial ends? I don't want to pay for these services. I did not select any premium services when I signed up (HBO, etc.) but did not see an option to deselect Starz and Epix. I do not want to pay for Starz, Epix or any other premium services after the trial en

Question

416

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0

No answer in chat

I am trying to find out why I have unlimited hours now in my streaming package - I did NOT make this change. I tried to ask my question in chat, but I just getting preprogrammed responses to choose a subject and no matter what department I tried - I only received bot messages. How do I reach out to

Question

398

14

Billing discrepancy

I want to file a complaint In regards my sign up with Direct tv There was a sign up bonus of 150 when switching from dish That was never applied The DIRECTV technician directly removed my dish to install DIRECTV in my house before the installation i was quoted $85 via email and my bill has been inco

Question

105

1

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AT&T Employee Discount

Are AT&T Employees no longer getting a discount? I ask because I received an email this morning saying that I need to update my payment and how much I will be charged for my plan. It also reflected that when I logged into my account via website. It indicated I would be charged full price next month.

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2.4K

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