
Streaming Account
Learn how to manage your Streaming account.
805
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Question
How do I add an additional simultaneous stream
I want to go from 3 to 4. The grandchildren are over a lot and I actually have 5 TVs !
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196
2
0
Apple TV constant logon
Over the past few weeks I have had to re-logon to the DIRECTV Stream app virtually every time I click on it across my multiple Apple TV’s. Does anyone else have this problem? I’ve tried resetting my “master” TV provider in the Settings app on the Apple TV but that hasn’t worked. It’s very frustratin
Question
504
6
Billing
We recently discovered we were being billed for a secondary DTV Stream account. After multiple calls to we finally got the duplicate account(billed at higher rate) cancelled, but we are not getting our full refund due to Supervisors can only issue some much money in refunds. We were billed wrongly f
Question
166
6
0
3 months of premium channels
I started a new subscription this week. I thought the subscription came with 3 months of Premium Channels for free. However, none of the premium channels appear in the guide. I do see them under networks in the OnDemand section. When I try to watch anything, it says I need to subscribe.
Question
171
5
0
Credit Card Charge Failed due to Replacement Card - Account Canceled.
Hi, I had an issue regarding potential fraudulent activity on my card so the bank canceled it and issued me a new card. During that time my Direct TV stream payment didn't process. I have a new card to use but on the DirectTV Stream portal it says my account is cancelled. This was over the period of
Question
188
1
0
All Recordings For Series Were Deleted. The were less than 90 days old and under the limit for series recordings.
Recordings for Yellowstone series were deleted without my knowledge. First of all, they were deleted from my cloud recordings and subsequently showed up in Bookmark. That was fine since I could still watch them. But halfway through the season, they were all of a sudden gone. ATT support said they we
Question
148
3
0
Website - Account not being cancelled
Hi, I am trying to cancel my directv stream subscription but when i get to cancellation page, it says "chat to cancel" and doesn't proceed forward from that point. I do not want to be charged - please immediately cancel my subscription, worst online support and navigation infrastructure. 11:16 pm, 0
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132
1
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Cost
I don't like streaming service. The cost for AT&T is outrageous. I'm retired on a fixed income. Need to get away from this programing service.
Question
138
2
0
cloud dvr
Am I only allowed to record 20 hours of programing a month with the standard package or do I have 20 hours of storage capacity so as long as I delete items I can continue to record programs.
Question
148
2
0

