Watching on Satellite

Why is it necessary to change the way we have always accessed our recorded programs? I've read the reasons why you say you changed it, but this isn't helping at all. It has only made it more complicated. 1) We are no longer able to watch our favorite game show that we record every day. It says we ha

As dedicated, long-time subscribers, we are calling on DirecTV's new leadership to honor the platform's roots. We want to see a return of the iconic 2011 "Cyclone" logo—a true symbol of premium satellite technology—and a renewed investment in the physical satellite infrastructure. Features like the

First season with a 4k-capable setup (tv and Genie Mini 4k). I also have the DirecTV app on a 4k-capable fire stick. Will there be a difference between the two options (direct from satellite versus thru the Fire stick) in terms of 4k broadcasts?

I was quoted $128.48 per month until the end of 2026, by a representative, but was billed $169.00. I want to pay that which was quoted to me. It is not my problem if the associate was not trained adequately. I think it is unfair not to stand by the word that was given (which I thought was given in g

I have an HR44-500 with a Gemini 4K box. Today, I tried to rent our first 4K movie since getting the Gemini about six months ago. The movie plays for five minutes, then stops. The screen goes black. I can’t rewind or fast forward. After contacting customer service and not getting resolution, I thoug

After 25 years as a DirecTV satellite subscriber, I switched to Gemini Air when a DTV contractor refused to go on my roof and wanted to install a second dish on the same roof just to replace a cable. For several months now I have been very pleased with the switch. In early August (of 2026) my cloud

I re-programmed an RC73 Genie remote to pair with my Samsung TV which is connected to a small receiver box. There was only one code available for my model. Everything works except the Genie remote is unable to turn on/off the TV. I get messages “not available” with a yellow triangle with an exclamat

How to I access the Series Manager for the purpose of removing a series?

Hi - Has there been a problem lately with LCC and OTA audio? It's on several channels - the audio is stuttering. Have reset several times. Also unplugged LCC power to reset. If I turn off Audio Dolby to stereo, it still cuts out. A few months ago, a tech came out and replaced the LNB and cable (ther

I HATE (yes, hate) the new menu. Can't find anything and totally frustrated. 20+year customer but may have to change providers to something user friendly!