Streaming + Device & App

I'm using a firestick that has screen saver turned off and data monitoring also turned off (all the physical TV power saving options are / have been turned off previously as we never had any kind of issues when we were on Comcast). I was sold a commercial solution and was told that the features of D

During setup I made a typo while setting a custom name for my DTV Stream box. Can I edit - rename the box?

When I press the streaming remote's Input button the list of input sources on my Samsung TV (PN58B550) is displayed. However, it does not respond to the up/down arrow keys, so I can't change the source. The TV does respond to the On/Off/Volume buttons just fine. The TV does also respond to the up/do

I have not been able to log in to the Max app on any of my devices for the past three weeks. Every time I try to log in it says "Something went wrong. There was a problem connecting to your DIRECTV Stream account. Please wait a few minutes and try again." I've reached out multiple times and have bee

Local FOX station in Jackson MS (WBDB-fox 40) has a problem and I don't know if you would call it jitter or stutter but it seems to jump a couple of frames on video and audio. This occurs sometimes pretty regular (2 or 3 times in a row). Also sometimes the video quality is terrible such as a dark sc

When opening DirectStream TV using the latest Apple 4K TV, we are getting the following error message on three of our TV's: "No Network Connection" -"Looking for Network Connection" - This is happening almost every time we turn on a TV, yet there is no problem at all with our WiFi or with accessing

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Hello, Have a Max subscription through my Direct Tv plan. Was working just fine last night on living room tv. Went to bedroom tv, opened Max app up, and got caught in a loop where the app was asking me to connect my provider. I would do so, the app would login, and when I went to watch something, it

I have a vacation home and primary residence. Do I need a Direct TV Streaming device at both locations? Or just the primary one?

Here we go again. The stupid lioness movie pop up that you have is frustrating. When I was on my computer I had to ask someone for help because I could not see the X to close it out. Now I'm on my cell phone and I can't even get into my account because there is no X visible on my mobile device for m