100 Dollars Rewards Card

How did you try signing up for DIRECTV (by calling the actual DIRECTV number 800-531-5000 or through Costco or a door-to-door sailesperson)? Usually, rewards cards are sent to you in the order email and have a link to where you can redeem it. If not, either contact the retailer who sold you the service if you went to a third-party, or try filing a BBB complaint. 

No my reward card was mailed to me by USPS and I never received any emails from them about the rewards card 

Hi, Elizabeth. We're sorry that happened. We'd be sad to see you go. Let me turn your experience around. Let me investigate the issue and determine what went wrong. Additionally, you can verify your eligibility by following this link https://www.directv.com/support/article/000066028 I'll send you a PM to discuss this further. Shandon, DIRECTV Community Specialist

Thank you for looking in this situation for me I really appreciate it 

The link did not work 

Please let me know if you have found any information about my rewards card

I just made a payment on December 28;of a 118 dollars I shouldn't have a bill that Is due yet 

No one can tell me where my rewards card is I call the rewards center you get a robot and the chat line at the rewards center is always unavailable I don't know why I have a Bill do now when I paid my Dec bill dec 28 and now I have a bill due on January 5  I don't understand that when my Dec bill was due Dec 21  oh I call Direct TV about my reward card and how I have not received it and they tell me to call the rewards center  that they can't help me well I think this is a big freaking joke and scam

I tried calling that number and they couldn't help me they said I have to call the rewards center 

Ok my reward card was mailed out on December 23 and I still have not received it what other information do you need I would gladly give it to you  Juniper 

@ElizabethKelly 

First of all, please STOP making thread after thread. You have one thread open regarding your reward card issue. This is not a running live chat. So keep it in one place please.

Also you just randomly mentioned about making a payment. Do you have another question or do you think this has something do with your rewards card?

(I have moved/merged all your posts and threads into your original one as it is all for the same discussion)

@ElizabethKelly 

We do want to help. By keeping to a single thread you don't have your questions and answers all over the place.

Where did you sign up for DirecTV (their direct sales number, official website, some store, etc.)?

The rewards card was it store specific (Wal-Mart, etc.)?

Who told you the rewards card was mailed? (customer support number listed below, or elsewhere)

You had a bill due December 21, did not pay until December 28 (so was late), and now have a bill due January 5? That doesn't make sense. DirecTV bills are due at the same time each month based on when you were installed/activated. The 2nd bill you received, was it a combined bill with another provider (such as AT&T) or was it reflecting when your past due was paid by?

Posting a screen shot of those two bills with their line items (avoiding personal info of course) and we can help make sense of it.

Rewards cards are not a scam. They are just an incentive for the service. As long as you meet the requirements, including any redemption process, then you get what was offered. If they were not a DirecTV offer, but from the 3rd party reselling the DirecTV service, that may have its own challenge.

As you mention going with Dish, remember you have a 24 month service agreement valued at $20 for each month remaining. If you are only into your first month, at 23 months remaining that would be an ECF of $460.

Don't feel bad I never received my 100dollar rewards card either I mean good luck on trying to get some one to help you because all direct TV does is pass the buck well I m not paying my bill until I receive my reward card because I was going to use my card to pay my bill so if direct TV wants to keep me as a customer then direct TV has to fix this situation and make sure I receive my reward card or I'm calling the better business bearu

Elizabeth Kelly 

Like I said I m stuck with you for 2yyears I know unfortunately that doesn't make up for you scamming me out rewards card does it no it does not 

Ive had it I'm calling the better business bearu on Monday and let them know how Direct TV is scamming people by promoting rewards card when they signed up but the customers never received the rewards card 

Like the other ACE's have asked please keep all comments about your rewards card in one place.  It is not fair to other people who come into the Forum to look for help to see multiple posts about the same thing over and over.  We understand that you are frustrated over not receiving your rewards card.  But we are all customers like you trying to help other people who are having issues with their TV service.  As you were asked before if you can provide any other information we might be able to help you with the issues that you are having.  If you do not want to do that file a complaint with the Better Business Bureau.  That complaint will go to the corprate office and you should have someone contact you regarding your complaint fairly quickly.  You could also try to reach out to Directv through Twitter or Reddit as they respond a lot faster to comments over there.