How Direct TV pases the buck

No one can tell me where my rewards card is I call the rewards center you get a robot and the chat line at the rewards center is always unavailable I don't know why I have a Bill do now when I paid my Dec bill dec 28 and now I have a bill due on January 5  I don't understand that when my Dec bill was due Dec 21  oh I call Direct TV about my reward card and how I have not received it and they tell me to call the rewards center  that they can't help me well I think this is a big freaking joke and scam