Contributor
Called to cancel NFL Sunday Ticket
I called Directv to cancel NFL Sunday Ticket in late April 2019 for the upcoming season. I received my Directv August 9th bill and Directv charged me for for NFL Sunday Ticket for the upcoming season. So when I received the bill on 27 July I called Directv and was on the phone for almost an hour and they said they fixed the bill for NFL Sunday ticket and it will take 3 business days to show, so wait to pay your bill. So I called in August 6th to pay my bill and it still has the NFL Sunday Ticket fee on there. So I call Customer Service and they said there isn't anything she can do so go ahead and pay for the overcharged bill and they will credit me back for it. That is terrible Customer Service and a total waste of time. Why even call back in April if they aren't going to fix the problem. I have been a big Directv supporter, but it is getting ridiculous. Failure on there part. F-
Juniper
ACE - Expert
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22.9K Messages
6 years ago
This is why I am glad DirecTV gives renewal notice and installments starting before season to catch this.
Had the April opting out went through correctly, then there wouldn't have been a renewal nocie on bill produced in June or 1st of 6 installments starting on bill produced in July.
If the NFL Sunday Ticket is removed after installments have started, then those installments get credited by the system within 48hrs. Credit shows on next bill, but you can log into your account online to see the updated balance once it goes through to verify before the next bill produces. The fact that it still hasn't shown after 3 days is a concern.
You will need to call DirecTV back. Have the agent verify that both opting out of the NFL Sunday Ticket for the upcoming season went through, as well as the auto renewal so you don't go through this again next year. Since you already called back on this once, and the agent simply said to wait longer (which is unreasonable unless there was a known delay they could speak to), when you get the voice system say "cancel" which will route you directly to their retention department which is normally staffed by more experienced agents. They should be able to verify if the opting out was done correctly or if they need to finish it. The bill is not past due unless there is still a balance when the service month starts over, so assuming August 9th is the listed due date on the bill and not your cycle date, you do have some breathing room on this.
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