New Member
DirecTV Letter
The Letter 
It say I will get $20 credit for the next 6 months but when I call 877.376.8195 Customer Support say this Letter is not in their record and no such thing was sent to me. so i cant get the $20
New Member
The Letter It say I will get $20 credit for the next 6 months but when I call 877.376.8195 Customer Support say this Letter is not in their record and no such thing was sent to me. so i cant get the $20
bcbsncjlj
ACE - Expert
•
6.4K Messages
5 years ago
no one here can resolve the issue. This is just a open community forum of users/subscribers. Still will have to take it up with AT&T.
0
Constructive
Employee
•
34K Messages
5 years ago
most likely you were contacted by a scammer
0
0
Constructive
Employee
•
34K Messages
5 years ago
@lydian the op didn’t post the letter at first it’s since been added so I was going off the post without the letter
0
0
Constructive
Employee
•
34K Messages
5 years ago
Many posts say they were scammed by being contacted with a promise of adding channels for free and to pay in advance for xxx amount off. They get the channels added somehow but the scammer took the payment and ran.
0
0
nabukl
ACE - Professor
•
2.3K Messages
5 years ago
This is about the mpeg2 shutdown you'll need a swap to mpeg4 equipment. Call the number listed in the letter it should route to an agent that's trained for the mpeg swap offer. The swap offer is different than an upgrade it has no committment and waives the HD fee. Check the order confirmation to make sure it's setup as a swap and not an upgrade.
Btw you posted in the wrong forum so I'm moving it to the correct forum.
0
0
Juniper
ACE - Expert
•
23K Messages
5 years ago
@JiaYang
That letter sounds like it is referring to equipment needing to be replaced because of the MPEG-2 shutdown they are doing. However that is not their normal customer support number so I would be cautious.
What are the models of each box you have? That will determine if you need to call DirecTV or not.
0
0