Front line worker that direct t.v refused to work withand was treated awful. I'm a hospital worker dealing covidand direct tv treatedawful

@Dyls0129

Sorry but your "obviously" is wrong. I am not an employee. Just a customer who understands the reality.

I respect you are going through hard times. But unfortunately that does not give you leniency on your DirecTV bill.

You have said you are shut off and that they are refusing to work with you. That implies you are in a past due situation and are requesting some kind of accommodation to turn service back on without full payment.

While service is active but past due, you can see about getting a payment arrangement which is an extension of a few days before service is interrupted. Once the service is turned off, there is no option other than paying balance in full to reinstate service. That is the same for all of us.

All we can do is work with options on our account BEFORE it is the point of shut-off. Payment arrangement if we need a few more days for the current bill, and perhaps reducing services to make the bill easier going forward until we feel it is within budget to raise back up. Once interrupted, then we have to pay our bill and get it turned back on before we can adjust services to be more budget friendly.

DirecTV is an entertainment service so does not get the extra protections or specials that more necessary communication (phone/internet) get. So AT&T has some additional options for First Responders, just not for TV service which is still categorized as entertainment. If that changes as the situation continues, they will update their Covid-19 page accordingly. They have a specific section with what exactly is available for First Responders.

https://about.att.com/pages/COVID-19.html#responders