MLB Sports Package Fee

This forum is not customer support. You must call to cancel. This is also a public forum, please remove your account number. As for the NHL, as of now they have not cancelled any games, only postponed. There is still talk they will play all remaining games when they resume. There is nothing to credit you for yet.

@Mtnhome

You must call DirecTV to discuss your bill. This is a public forum of other customers so nothing you "document" here has any affect on your account.

And remember not paying it does not remove it from your bill. Until DirecTV adjusts the amount, it remains a valid charge. So not paying will just result in late fees and other collection activity that would be valid.

@Mtnhome Thank you for editing out the account #. I debated whether or not to have included it initially. I realize this is a public forum but short of not being able to reach anyone due to lowered staff, I thought I'd make my point known here. Yes, nothing in sports has been cancelled but yes suspended. So why shouldn't the end user's account be suspended of these charges also and resume if/when the seasons resume?

So why shouldn't the end user's account be suspended of these charges also and resume if/when the seasons resume?

No one here can say why but my guess is the billing system just isn’t set up to do that. Once again, no games have been cancelled yet, only postponed but there is simply no reason to postpone the billing. That means making changes. If they make changes, more than likely the bills just get messed up. You’ll get credits when appropriate.

Thank you for editing out the account #. I debated whether or not to have included it initially. I realize this is a public forum but short of not being able to reach anyone due to lowered staff, I thought I'd make my point known here. Yes, nothing in sports has been cancelled but yes suspended. So why shouldn't the end user's account be suspended of these charges also and resume if/when the seasons resume?

@Juniper Thank you so much Juniper, but my question was already answered 3 hours ago. May I suggest you read my response to Sandblaster.

You have to call, chat can't cancel it.

Lots of people are being inconvenienced by the current situation. Reduced call center staffing, record-setting call volumes and a growing service backlog are causing difficulty in getting through to AT&T (and the other communication companies, judging by social media). You'll have to keep trying and be patient.

I have been trying to call to cancel for 4 nights now and I have used the chat box and emailed my chat and I still have gotten no reply. Honestly I have had more issues reaching people and getting assistance since ATT took over. I never had issues at all when it was only Direct TV..

You can't cancel by chat.

I have been trying to get a hold of someone about the MLB package for 4 days. I have used the chat box, emailed the chat, waited on hold and I am still on hold now . The automated chat was no help and I have had more issues when I need assistance since ATT took over. I never had issues with Direct TV I have been with Direct TV for 10 years but ATT changed too many things and the website is not helpful. I hope someone replies soon. I do not want the MLB package and I hope not to be charged. Very disappointing.

DTV has already payed MLB so are recouping their cost.

Then DirecTV should be discussing this issue with MLB. But the fact remains that the consumer is being charged for a product/service that isn't being delivered. As such, as any responsible company would, a refund is in order.

Yet, games are delayed not canceled.

You pay for the season and every year you start paying before the season starts. This year is no different. As of now, no games have been cancelled, only postponed. When and if games are actually cancelled, I’m sure you’ll get the appropriate credit. If you don’t want to pay now and get whatever you’ve paid refunded, call and cancel. You can always re-subscribe when the season finally starts.

yes unless you cancel it

We are here to help you with your MLB extra innings, @05061949dob.

Thank you to @Constructive for the useful information.

The MLB has suspended the season until at least Mid-May with no startup date determined yet. MLB will announce the effects to the 2020 schedule at a future date. 

If you have any other questions or concers, please reach out to our customer service at (8002882020) or by chat.

Thank you for choosing AT&T.

Marc, AT&T Community Specialist

too soon to say, its been postponed not cancelled at this point

No, AFAIK until they actually cancel any games it is business as usual as far as billing goes.

Hey @cetmanhg58,

Thanks for your patience, we apologize for the delay in responding. We know when it comes to billing matters you need an answer quickly, so we recommend contacting us via chat or voice support for faster service. Just choose your product, and then scroll down to the chat live option for immediate support. We always want to help in forums, but there can be a delay and don't want you to have to wait! Please let us know if you have any other questions.


Max, AT&T Community Specialist

Thank you.

@ATTHelp this is wrong, can’t use chat it doesn’t work, can’t call no one answers. Customer service haha, just taking people money that could use it in these difficult times

Not until games are actually canceled not postponed.

Well our MLB charge was already applied to our March bill, $200 via Auto Pay. I advise you to go online and discontinue Auto Pay if you have it, it was easy. Trying to reach them by phone, not so much.

@shannon02 and they just keep taking people money

MLB currently has delayed the start of the 2020 season by at least two weeks. AT&T will adjust the time period for cancellations based on the new start date.

So the installments for MLB Extra Innings bills as normal. But they have an extended opt-out time because of the delay.

This is subject to change of course, but this is how it stands right now.

Hey, @AA04.

To further assist you with your account specific concerns, please provide your account number, full name and best contact number.

Looking forward to working with you!

**For your security, this thread is now private. Only the original poster will be able to access and post on this thread.**

Charles, AT&T Community Specialist

Totally agree with you, I've going through the same thing and I'm still waiting (3 days).