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Rhon54

Teacher

 • 

10 Messages

Friday, March 20th, 2020 8:15 PM

MLB Sports Package Fee

According to a letter I read from ESPN which I accessed from your website, the MLB has suspended their starting games until mid-May. And that is a guess on their part, because they may not have a season at all.

Therefore, I am suspending my MLB payment for the season. If they do have a season, please feel free to bill me for the time they play. Here is the link I followed from your website:

https://www.espn.com/mlb/story/_/id/28923254/what-2020-mlb-season-look-once-gets-going

Sincerely,

Rhonda

Question

 • Edited

4.3K

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Keith171717

New Member

5 years ago

I just got a monthly charge for MLB extra innings. I'm assuming this has to be modified since there is no MLB...

Note: This comment was created from a merged conversation originally titled MLB Extra Innings

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Dyaradst

New Member

 • 

9 Messages

Dont bet on it they will tell you it is a network charge

Like

5 years ago

0

shannon02

ACE - Expert

 • 

21.1K Messages

Until MLB cancels games billing will continue as normal. AFAIK you can still call to cancel but hold times are very long.

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Like

5 years ago

0

Dyaradst

New Member

 • 

9 Messages

Like I said they blame it on someone else no one there says the buck stops here

Like

5 years ago

0

dm28859

New Member

5 years ago

I have been trying to remove MLB EXTRA INNINGS 2020 all week since tomorrow is the deadline. I dont want to pay for a package when there isnt going to be baseball. I was on hold last night for a very long time and then it says you cant take my call and hangs up on me. my account number is (Edited to remove personal information)

My name is Debbie (Edited to remove personal information)

Note: This comment was created from a merged conversation originally titled REMOVE MLB PACKAGE

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kburlock

New Member

5 years ago

Hello, I noticed I’m still being charged for the baseball package when there is no baseball. And I can’t even watch the replays because apparently all major league baseball viewing is blacked out. Yet I’m still paying. Could someone please explain this to me? Thank you

Note: This comment was created from a merged conversation originally titled MLB EXTRA INNINGS CHARGES

1

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Juniper

ACE - Expert

 • 

22.9K Messages

NBA, NHL and MLS games are suspended for 30 days, but their seasons have not been officially canceled. AT&T is monitoring the situation and will consider refunds or credits when/if appropriate.

MLB currently has delayed the start of the 2020 season by at least two weeks. AT&T will adjust the time period for cancellations based on the new start date.

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com 

(AT&T has sold off their share in DirecTV)

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Like

5 years ago

0

mccoyperformance

New Member

 • 

3 Messages

5 years ago

You bill me for a season that wont start- I never ordered the package- and I've been on phone for over two hours- and nobody will refund me. This appears as if it will escalate to a (Edited per community guidelines) (Edited per community guidelines) against AT&T.

Note: This comment was created from a merged conversation originally titled MLB Extra Innings REFUND

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Lwatach

New Member

5 years ago

Today is the last day to cancel for MLB Package and I can not get help on phone or chat and there is no email address to send a note.

Note: This comment was created from a merged conversation originally titled In the phone queue for over 3 hours with no help

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6bitts

New Member

 • 

1 Message

5 years ago

Since MLB is not happening can you remove it from my bill? How do you run a business and NOT accept phone calls or emails?!!?

Note: This comment was created from a merged conversation originally titled MLB

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mesageorge

New Member

5 years ago

want to cancel the mlb package we have. No baseball being played, do need this extra charge

Note: This comment was created from a merged conversation originally titled cancel mlb package

1

0

Constructive

Employee

 • 

34K Messages

you need to call them

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am a DIRECTV employee, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.

Like

5 years ago

0

scottholden14

New Member

5 years ago

Why are they still charging me for MLB Extra Innings when they may not even play? Will this be refunded....can't rech anyone at DTV of course.

Note: This comment was created from a merged conversation originally titled MLB Extra innings

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litzdog911

ACE - Sage

 • 

46.4K Messages

MLB has not actually cancelled their season. At this point it's just delayed. We'll be refunded if/when they actually cancel.

Call Centers are slammed now due to coronavirus staffing issues, so expect to wait on hold for a long time. Be patient.

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020. 

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Like

5 years ago

0

scanfield

New Member

5 years ago

How do I cancel this?

Note: This comment was created from a merged conversation originally titled MLB extra innings

1

0

Juniper

ACE - Expert

 • 

22.9K Messages

Call DirecTV to discuss the MLB Extra Innings. You'll have to do so tomorrow as they close Midnight EST, so in about 15 minutes.

MLB currently has delayed the start of the 2020 season by at least two weeks. AT&T will adjust the time period for cancellations based on the new start date.

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com 

(AT&T has sold off their share in DirecTV)

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Like

5 years ago

0

joel_z

New Member

5 years ago

I would like to stop payment on MLB due to the season being canceled. I tried may time to call and fix the issue but with not luck. Also I would recommand a way people can fix there issue with there service via email is pssible, with phone services being back log there has to be some other wa to talk to someone about any issue if possible.

Note: This comment was created from a merged conversation originally titled payment issue

1

0

Constructive

Employee

 • 

34K Messages

it’s not been cancelled it’s postponed. Read the announcement in the big orange box at the top of the page

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am a DIRECTV employee, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.

Like

5 years ago

0

bnorman320

New Member

5 years ago

How can I cancel the sports packages? I have been calling and sitting on hold until the line gets disconnected. It will not allow me to take it off under my account online. I am being charged for something that I am not using at this point in time. If the sports start back up, I will add it back on. Where do I email billing for this issue?

Note: This comment was created from a merged conversation originally titled Sports Packages

0

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Markridge460

New Member

 • 

1 Message

5 years ago

With MLB delayed or cancelled what is Direct TV doing to credit customers?

Note: This comment was created from a merged conversation originally titled MLB ticket

0

0

skantor4

New Member

5 years ago

Directv is still charging the monthly fee for the MLB Extra Innings package despite the MLB season being suspended. Will refunds be provided for the months where no games are played?

Note: This comment was created from a merged conversation originally titled MLB Extra Innings

1

0

Constructive

Employee

 • 

34K Messages

As we all know, MLB has delayed the start of the 2020 season. MLB will announce the new season start date and the effects to the 2020 schedule at a future date. We are actively monitoring developments and will communicate with MLB EXTRA INNINGS subscribers regarding changes to the season schedule.

The cancellation deadline for MLB EXTRA INNINGS will be extended to reflect the delayed start of the season. Additionally, any payments already made for the 2020 MLB season will be credited to customers' accounts.

There is no need to call for the refund, and please allow 1-2 billing cycles for credit(s) to appear. Billing will restart after the MLB announces the season start.

We are also actively monitoring developments with the suspension of the NBA season and will proactively communicate with NBA League Pass subscribers regarding potential refunds/credits as events develop.

Thanks,

The AT&T Community Team

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am a DIRECTV employee, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.

Like

5 years ago

0

PopPop05_

New Member

5 years ago

Why are we being charged for MLB package when season is cancelled until further notice
Note: This comment was created from a merged conversation originally titled MLB package

1

0

PopPop05_

New Member

?

Like

5 years ago

0

VLynn9399

New Member

5 years ago

Should I be getting charged for the MLB baseball package if MLB is not playing due to Covid-19?
Note: This comment was created from a merged conversation originally titled MLB package

1

0

litzdog911

ACE - Sage

 • 

46.4K Messages

Yes. MLB has not yet canceled this season. If they cancel, we'll get a refund.

____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.

For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020. 

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Like

5 years ago

0


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