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Thursday, January 28th, 2021 3:17 PM

Closed

Possible Identity theft

I have received this email from your company but I am from singapore, a country in south east Asia.
I don't subscribe to your services but it seems that someone is using my email to register with your company.
So what I would like to know is if this is a scam of some sort or just a coincidence that someone has the same gmail address as me?
I have attached the screenshot of the two emails that I have received.
 
 
 

Accepted Solution

Official Solution

Employee

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34K Messages

4 years ago

looks like a legit at&t login so like stated above someone must have mis typed their email as yours if you dont have an account and thats not the last 4 digits of your card

Accepted Solution

Official Solution

ACE - Expert

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36.9K Messages

4 years ago

Dang.  Agree, that is a legit AT&T login.  Someone typo-ed your address on their account.  Until they figure that out and change it, you're going to keep getting their e-mail.

ACE - Expert

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2K Messages

4 years ago

Unless those last 4 digits of the MasterCard is your card, it is likely just an error and whoever opened the account put in their email address wrong. Just ignore it, there is nothing you can do to change the email address.

ACE - Expert

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36.9K Messages

4 years ago

I think you would find that the "Login" link doesn't go to anything resembling an official AT&T web address.  This looks like previous examples of phishing e-mails that have been reported.  Scam artists cast a wide net hoping to catch the unaware.  Even if you don't use AT&T, you may want to click their link to see why AT&T thinks you do and they might get some personal information.  If you do use AT&T, then they might get personal information and some valid credentials for your AT&T account.  It's a win-win (for them).

Employee

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34K Messages

4 years ago

hover your mouse over the link and see what it leads to

New Member

4 years ago

This is the photo when I hover my mouse over it.

(edited)

New Member

4 years ago

This is the photo after I clicked the log in.

Employee

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34K Messages

4 years ago

hover over where the email says please login here and it will show the address bottom left of your email

New Member

4 years ago

Is this what you are looking for?

New Member

4 years ago

Thank you for your advice and for answering my questions.

New Member

4 years ago

hello, ATTHelp, John, I tried the link you sent me but the live chat just keeps on loading and not doing anything else.

ACE - Expert

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22.9K Messages

4 years ago

If that is not your name or last 4 of card, then either a typo on an email address or someone casting a wide net to scam people.

However, if any information is yours, then DirecTV has an official fraud/identity theft department. Works on more traditional business hours then the rest of customer care, and you are in a vastly different time zone anyway, so their online webform is usually the best way to start. www.directv.com/notmyaccount

Also per the forum rules, do not post even partial private info (name, card details, contact info, etc.). That is for your privacy and protection.

(edited)

ACE - Expert

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14.1K Messages

4 years ago

These look like they might be legitimate payment acknowledgement messages (they are for payments one month apart) but sent to the wrong email address.


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