you need to drop it off with a participating fedex or ups store, make sure you have your account number and get a tracking number ,they will pack and ship it at no charge to you below are links to find a participating center, if you are more than 10 miles from a participating center then call and inform them your more than ten miles from a participating location and they will send boxes and labels.
-------------------INCLUDED IN EACH POST FOR CLARIFICATION______ While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am a DIRECTV employee, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.
If over 10 miles away from a participating shipper than you call DirecTV to have a prepaid return kit sent to your physical service address (the old process).
Returns have been extended to 60 days per Covid-19.
What are the models of boxes? They might not all be returnable.
What are the models of your boxes? Best to check if they are returnable or not in the first place.
If you are over 10 miles away from a participating shipper, then you call DirecTV so they can send you a prepaid return kit. This is a public forum of other customers so we cannot order it for you.
Otherwise, here is the current return process:
How To Return The Equipment
Go to a FedEx or UPS location with your account #. No need to bring a box or label, the equipment will be boxed it up & shipped out at no charge. The process takes less than 5 minutes.
Not to worry, we've attempted to make the Returning DIRECTV Equipment process as smooth as possible for you. You will need to go to a FedEx or UPS location with your account #. You do not need to bring a box or label, the equipment will be boxed it up & shipped out at no charge to you.
We hope that this information is helpful to you. We are here if you need any further assistance.
Constructive
Employee
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34K Messages
5 years ago
you need to drop it off with a participating fedex or ups store, make sure you have your account number and get a tracking number ,they will pack and ship it at no charge to you below are links to find a participating center, if you are more than 10 miles from a participating center then call and inform them your more than ten miles from a participating location and they will send boxes and labels.
they have extended the return windoww to 60 days
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Juniper
ACE - Expert
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22.9K Messages
5 years ago
If over 10 miles away from a participating shipper than you call DirecTV to have a prepaid return kit sent to your physical service address (the old process).
Returns have been extended to 60 days per Covid-19.
What are the models of boxes? They might not all be returnable.
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Patsy1957
New Member
4 years ago
I need a box and label I need 2 of these so that I want get chargers for being late..
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Juniper
ACE - Expert
•
22.9K Messages
4 years ago
@Patsy1957
What are the models of your boxes? Best to check if they are returnable or not in the first place.
If you are over 10 miles away from a participating shipper, then you call DirecTV so they can send you a prepaid return kit. This is a public forum of other customers so we cannot order it for you.
Otherwise, here is the current return process:
How To Return The Equipment
Go to a FedEx or UPS location with your account #. No need to bring a box or label, the equipment will be boxed it up & shipped out at no charge. The process takes less than 5 minutes.
Find FedEx Office locations at www.fedex.com/attreturns.
Find The UPS Store locations at www.theupsstore.com/locations.
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DIRECTVhelp
Community Support
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255K Messages
4 years ago
We are happy to help, @Patsy1957.
Not to worry, we've attempted to make the Returning DIRECTV Equipment process as smooth as possible for you. You will need to go to a FedEx or UPS location with your account #. You do not need to bring a box or label, the equipment will be boxed it up & shipped out at no charge to you.
We hope that this information is helpful to you. We are here if you need any further assistance.
Ariel, AT&T Community Specialist
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