Announcements
Welcome to the DIRECTV Community Forums - connect with users, ask questions, and find answers!

W

New Member

 • 

7 Messages

Thu, Oct 14, 2021 2:31 PM

Taking my post Private?

Posted for the first time yesterday, asking for guidance on how to upgrade my system. This morning, I find my post was taken Private by a DirecTV employee, offering to discuss upgrading my account. 
While I would be happy to talk to an employee eventually, I had hoped to get some objective input from users before engaging with DirecTV about my account. 
Is this normal practice?  I realize that this forum is run by DirecTV, but I was not aware that a post could be taken Private without both parties’ agreement.
 

Constructive

Employee

 • 

1.1K Messages

10 d ago

yes they can do what they deem right, their forums their rules, you should be happy that they reached out to you your question im assuming was account specific so they made it private in order to get account information so they can look into it 

sandblaster

ACE - Expert

 • 

1.2K Messages

10 d ago

But it’s not normal practice. When and why DIRECTVhelp chooses to make a thread private, no one really knows. They have in the past made threads private that had no need to be made private.

New Member

 • 

7 Messages

10 d ago

Is it possible to make my post un-Private again?

TexasBrit

ACE - Expert

 • 

13.3K Messages

10 d ago

Maybe. But we don't know why they keep doing this.

DIRECTVhelp

Community Support

 • 

11K Messages

10 d ago

We do understand your position, the reason why we made your post as private, is because we want to make sure you can get the best equipment, features, and the best installation. To do so, it will be necessary to ask you some information about your account in order to set you up with the best assistance.

Please let us know the way you prefer to proceed. We're going to be glad to help

David, DIRECTV Community Specialist
teetertotter

ACE - Teacher

 • 

199 Messages

10 d ago

@WhitePinez why don't you try again hear, to what info you are looking for and itemize it.  See what comes back and hope ATT rep does NOT take private.  There are others that might want to know for informational purposes.  It is always nice to get input from others, before hand!  Some ATT reps don't understand and feel it needs to go private.....for some reason or other.  This is a public forum and posts should stay open all the time.  Just don't give any personal or acct information.  Any way,  try your questions again.

New Member

 • 

7 Messages

10 d ago

Ok.  Here's what I posted yesterday:

I recently bought 2 new Samsung 4K TVs, so it's time to upgrade my set-up.  Before I call Directv, I'd like to figure out what set-up would be best.

This is my current set-up:

1. Living Room - DIRECTV HR44-700 with old (not Smart) TV

2. Guest Room - GENIE C51-100 with Smart Roku TV

3. Master BR - DIRECTV HR24-500 with old (not Smart) TV

The set-up I'm hoping to achieve is:

1.  Keep old TV in Living Room (upgrade later)

2. Keep Smart Roku TV in Guest Room

3. Relocate Master BR TV to Laundry Room (currently no coax connection, but might be able to get one there)

4. Add new wall-mounted 4K TV in Family Room (existing coax connection at baseboard)

5. Add new wall-mounted 4K TV in Rec Room (no coax connection, difficult to get one there)

Because I don't have convenient coax connections in the Family Room and Rec Room, I was thinking about switching to the Genie 2 4K server/receiver so I could connect wirelessly.  The 4K TVs are Directv ready, though, so maybe I don't need to connect wired boxes to them? 

What makes sense in my situation?  Several threads on this forum suggest that I should think twice before replacing boxes with Genie clients, but I'm trying to figure out what makes sense in my situation.  I'll be very grateful for any suggestions from this forum before making the call to Directv.  

Many thanks! 

New Member

 • 

7 Messages

10 d ago

PLEASE DO NOT MAKE THE ABOVE POST PRIVATE!

TexasBrit

ACE - Expert

 • 

13.3K Messages

10 d ago

Are you sure your TVs are actually DirecTV ready? but even if they are, each one still counts as a 4K connection (like a C61K) so two ofhem would take up the two 4K connections from a genie2. Also there are no wireless 4K clients only wired. 

And if you go to an HS17 you can't use the HR24, it's not supported on the HS17. 

New Member

 • 

7 Messages

10 d ago

You're right.  I assumed Samsung's LED TVs were still Directv ready, but I see they dropped this feature.  And I did not realize that 4K clients are not available in a wireless version.  

So, would the best solution be to upgrade the HR44 to an HR54, add 2 C61K clients for the 4K TVs, and keep my C51 and the HR24 for the older TVs?  

Juniper

ACE - Expert

 • 

13.8K Messages

10 d ago

HR44 to HR54 is not an upgrade as they are like for like, both Genie.

C51 is a regular Mini Genie Client, where the C61K is a 4K Client (only model so far).  Only wireless models are (C41W and C61W), which are not 4K. So regular, wireless, and 4K are 3 separate lines of Clients and would count as an upgrade.

Upgrading to a 4K Client would require HR44 swapped to HR54 to be compatible. Only a single 4K Client may be using a 4K channel at a time. Also regardless of model of Client, only up to 3 Clients may be in use at one time.

Before a 4K upgrade, as this would replace your HR44, be caught up on recordings first. Recordings are encrypted to their exact DVR so do not transfer.

However you upgrade, it will come with a 24 month service agreement. Each additional TV is still $7 no matter what model the box is.

Adding 2 TVs with the 4K upgrade (which swaps the HR44 for HR54), keeping the HR24 and C51, is a reasonable upgrade.

If it were available, I would personally see about upgrading the C51 to a regular HDDVR (HR24 is the last model made) to avoid tuner conflicts, but AT&T was going forward with a Client only setup (Genie or Genie-2 with Clients only, no regular receivers) so may not be available right now. Hopefully as a new co-owner has been added in, they will focus again on regular receivers in the future (would love to see a SWM-only HR25, but that is just theorizing the future). We shall see.

New Member

 • 

7 Messages

9 d ago

Thank you, sandblaster, teetertotter, TexasBrit, and Juniper, for your help!

As I understand it, I need to request that DirecTV swap a new HR54 for my existing HR44.  I also should request 2 new C61K Clients for my 4K TVs.  Finally, I should ask DirecTV to swap my C51 for a HR24.  As I am adding two new boxes, I will be required to agree to a 24 month service commitment, plus pay an additional $14 per month.  Do I have that right?

If so, I have just a couple more questions.  

1.  Should I expect that DirecTV will exchange my HR44 for an HR54 as a swap (i.e. at no additional charge) and not press me to switch to the HR17?

2.  If DirecTV won't swap an HR24 for my C51, would it make sense to purchase one from someplace like SolidSignal?  Does that create any issues with DirecTV?

3.  And, now that I think of it, under what circumstances (if any) does it make sense to purchase hardware, rather than leasing from DirecTV?

This forum, and all of you, are a terrific resource!  Many thanks!

  

sandblaster

ACE - Expert

 • 

1.2K Messages

9 d ago

I can’t answer 1 or 2 but as for 3, all Directv receivers and clients are leased even if acquired from Solid Signal or elsewhere.

Juniper

ACE - Expert

 • 

13.8K Messages

9 d ago

1. Upgrading to 4K, keeping the existing setup, requires a no-cost swap of the HR44 to HR54. The HR54 is the first model that supports the 4K Client. Depends on the agent you get, but for quite some time many were pushing for a Genie-2 upgrade. It is your choice, regardless of their recommendation.

2. If you do both a 4K upgrade as well as upgrading the C51 to an HDDVR, then expect to pay the one-time lease cost of $199 for the HDDVR. Normally a free upgrade only covers one box. The only exception was when upgrading to your first Genie as usually allowed up to 3 Mini Genie Clients in the order. If only the 1st 4K Client is free, then the 2nd would be $99 for the one-time lease cost.

The concern is regular HDDVRs haven't been made in years, and others have had trouble ordering one or activating one they got. The HR24 is the last regular HDDVR made and can use both the new SWM and older multiswitch. This is why I hope that something along the idea of an HR25 (not a real model, just follows the logical model naming they have done) gets made one day.

Only DirecTV itself will have the free upgrade options. If you can get an HDDVR through DirecTV I would do so as that way the tech does the install and is covered by the install's warranty.

3. You cannot purchase the boxes anymore. Those options went away with the launch of the 1st Genie. Solid Signal or other 3rd party retailers only could offer leased equipment as owned was through DirecTV itself only (i.e. HDDVR $499). The monthly cost is the same regardless of owned or leased as you are paying for the authorized TVs and service. Any lease cost is one-time up front (HDDVR $199 or Mini Genie Client $99).



New to the Community? Visit the Community How-To and Guidelines to get started.
New to the Community? Visit the Community How-To and Guidelines to get started.