New Member
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1 Message
Thanks for the eye opener
I find it truly disgusting the lack of communication, integrity, and compassion your customer service team has, specifically your “managers”. How is it that you feel justified to take 200 a month for TV service during this pandemic and have the audacity to shut off service during stay at home orders? It’s gross misconduct. There are people just trying to survive this time and continue to feed their children. I’ve been a customer for 8years and now I will be using all my time I would be watching tv to go online and express my distaste for your money hungry company.
Shore3311
New Member
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1 Message
5 years ago
I find it truly disgusting the lack of communication, integrity, and compassion your customer service team has, specifically your “managers”. How is it that you feel justified to take 200 a month for TV service during this pandemic and have the audacity to shut off service during stay at home orders? It’s gross misconduct. There are people just trying to survive this time and continue to feed their children. I’ve been a customer for 8years and now I will be using all my time I would be watching tv to go online and express my distaste for your money hungry company.
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Constructive
Employee
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34K Messages
5 years ago
tv is a luxury, dont pay you dont watch, its the same with dish,comcast,charter etc. people can and will survice tv being shut off but cant survive without food, power, running water, communiction devices (phones)
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
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Juniper
ACE - Expert
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22.9K Messages
5 years ago
@Shore3311
If services are more than you can afford then reduce service until comfortable for budget to raise back up. Even suspend service (after paying current balance) for a few months if needed (max 6 within a 12 month period).
There was no misconduct. You were shutoff for past due, simple as that. Pay TV is luxury entertainment, not a requirement of life. It was up to you to adjust services based on your financial needs.
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