Contributor
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1 Message
Authorized User
I want to add an authorized user to my account and over the phone they said I could do it online. I have looked all over my account settings online and saw nothing that would give me the option to add someone to my account. How can I get this done?
litzdog911
ACE - Sage
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46.4K Messages
14 years ago
I'm not aware of any way to do that online.
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ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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goldw1800
ACE - Professor
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2K Messages
14 years ago
You need to call in - and ask more than once.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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ymorgan
Scholar
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339 Messages
14 years ago
I want to add an authorized user to my account and over the phone they said I could do it online. I have looked all over my account settings online and saw nothing that would give me the option to add someone to my account. How can I get this done?
Not being the brightest bulb in the pack, I am not sure what you mean by an authorized user? Anyone that comes into my home is able to use DIRECTV and am not sure what you wish to do?
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dcd
Expert
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20.7K Messages
14 years ago
If anyone considers adding their married son for example so he can have service at a different address, that cannot happen. Doing a search of "Authorized user" returns just one hit, and it's this thread.
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ymorgan
Scholar
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339 Messages
14 years ago
If anyone considers adding their married son for example so he can have service at a different address, that cannot happen. Doing a search of "Authorized user" returns just one hit, and it's this thread.
I was wondering if adding a family member was what they had in mind and that could not be done for a son or someone living at a different address, at least not legally.
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redneck_tech
Mentor
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48 Messages
14 years ago
I am an authorized user on my parent's account, though I don't live with them. That just means I can order equipment, change programming, etc for their account. They added me over the phone.
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nmtmn1616
Contributor
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1 Message
12 years ago
I also was told by a representative that it could be done online. I cannot find where to do that. If it's not available, they should tell the phone operators.
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peds48
Expert
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32K Messages
12 years ago
I also was told by a representative that it could be done online. I cannot find where to do that. If it's not available, they should tell the phone operators.
it can't be done. you must call DirecTV
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dcd
Expert
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20.7K Messages
12 years ago
Sorry, but this seems real strange to me. If you log in to the website using the screen name and password on the account you can order equipment, pay the bill, etc. If you call from the folks phone and discuss the system the CSR will assist you. As far as I can see, there is no reason whatever to add an "Authorized User" to the account. Notice that the original poster never responded back in 2011.
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josephinejms
Contributor
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1 Message
12 years ago
This isn't strange at all. If the original poster is like me, then they were trying to add an authorized user for good reason. I signed up for my account before I was married, and I now want to add my husband as an authorized user. Right now, if he calls, he cannot ask questions about our service, get information to change our service or anything. We want to upgrade to the new genie receivers and he is going to take care of it while I'm out of town, but until he is added, they will not speak to him about any of this. To address the poster above me, these are things you can't really do online when they say genie is only for new customers, etc. You need to speak to someone.
So, long story short, the phone operators should quit telling people that you can do this online, because I, too, cannot find any place to do it. I will just call back, and hope I get someone who knows how to do such a simple thing.
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litzdog911
ACE - Sage
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46.4K Messages
12 years ago
Hopefully the OP solved their problem since they posted this nearly 2 years ago.
____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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kukorokuko
Contributor
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1 Message
12 years ago
same thing happened to me. i wanted to add/remove a package service and take care of other directv matters but i'm not an authorized user and i was told earlier that i could add myself as authorized user on my mother's account. the customer service representatives should stop telling this to us...
-May 29, 2013
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dcd
Expert
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20.7K Messages
12 years ago
Sign in to Directv -> My Account -> My Account Info -> Change Billing address -> add name to billing address.
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jasoncab
Contributor
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1 Message
8 years ago
HOW TO ADD OR DELETE AUTHORIZED USERS FOR AT&T
1) Log into ATT.com
2) Mouse over 'Profile'
3) Select 'Add or Delete Authorized User' from the menu
4) At the bottom of this page there is a section called 'Authorized Users'
5) Add the name and follow the instructions - a confirmation code will need to be sent and validated on the page
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