23 Messages
Can’t setup satellite system, can’t get to satellite signal strength page in menu to eventually connect to satellite
I have a genie HS17-500 and I can’t begin to setup my satellite connection. As soon as I turn on the power and the genie goes through all the setup phases, it stops at “Recordings” setting on the left hand side of the “settings” page after pressing menu on the remote. I therefore can’t get to the satellite signal strength pages to see if my satellite is pointed in the right direction. I use a satellite app to point the satellite in the right general direction and then zero in on the right position after that. My system uses a HS17-500, a splitter, a M/C41-700 and or M/C61W-700 and new cable.
I’ve set this system up many times and it worked but now it doesn’t. I just can’t get to the satellite signal strength page. All I see is “Recordings” on the left hand side of the menu page.
I need HELP to get to the satellite signal strength page to complete the setup. Get you help me.
I tried new lnbs, splitters and cable but nothing works.
kautzdw
14 Messages
1 year ago
Gmonken,
No the problem has not been resolved.
They wanted schedule a service tech.
0
0
kautzdw
14 Messages
1 year ago
I'm new to this forum. How do I "meet back in DM" ?
0
0
kautzdw
14 Messages
1 year ago
Is there some magic way DTV can send updated software to my receiver via the internet?
0
0
litzdog911
ACE - Sage
•
46.4K Messages
1 year ago
@kautzdw
No, they can't send updated software via the internet. And, sadly, they want to just send out a tech rather than answering the issue in this Forum.
____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
0
0
Gmonken
23 Messages
1 year ago
Litzdog911,
You’ve probably seen this problem before, what is your best guess as a solution?
0
0
DIRECTVhelp
Community Support
•
255K Messages
1 year ago
We’re committed to providing you with an accurate resolution Please meet us at DM to look closely at the latest updates about this issue. Johan, DIRECTV Community Specialist
0
0
Gmonken
23 Messages
1 year ago
There's nothing new on my DM.
0
0
DIRECTVhelp
Community Support
•
255K Messages
1 year ago
Please send us a DM, so we can continue helping you. Johan, DIRECTV Community Specialist
0
0
Gmonken
23 Messages
1 year ago
Johan,
I am on a DirectvHelp thread and so far there is no resolution of my problem.
Can you help?
(edited)
0
0
litzdog911
ACE - Sage
•
46.4K Messages
1 year ago
Seems like you've tried everything I can think of. Probably time to replace the HS17. A service visit would be a good idea.
____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
0
0
Gmonken
23 Messages
1 year ago
Litzdog911,
HS17 works perfectly on home system. It just gives me "Recordings" on the menu page when I hook up another lnb. One was the one I've been using for 3 years and the other two are new. I use the HS17 in my Rv, therefore, this is why I use the other lnbs. However, they don't work now. Why? What different from a month ago whe they did work with my HS17 in the RV situation?
0
0
litzdog911
ACE - Sage
•
46.4K Messages
1 year ago
How are you connecting the HS17 to the dish at your RV? Direct RG6 coax cable? Using the RV coax cable? You need to isolate what's different between the home setup and your RV setup. Obviously something is different.
____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
0
0
kautzdw
14 Messages
1 year ago
I will jump in here. At my home dish setup, DTV tied the lnb into at least 50 feet of RG59 that was part of the existing house cable TV wiring. Never a problem.
On my vacation setup, I tried connecting the LNB to the HS17 with no more than 6 feet of cable. No good.
FWIW, I powered down the HS17 and reseated the AT&T Sim card. No good either.
Maybe they should just send us new HS17s .
Or they don't want us to take our DTV on remote
0
0
litzdog911
ACE - Sage
•
46.4K Messages
1 year ago
Yeah, I suspect cables/connectors may be the issue.
____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
0
0
Gmonken
23 Messages
1 year ago
I have a theory as why our HS17's aren't working remote area. When we take them to a remote area we use regular coaxial cable bought at Walmart or some place. And the works for awhile but then by connecting and disconnecting it many times as we take it home and then remote. The inside diameter on the coax connection on the HS17 gets worn-out and becomes larger. It therefore, does connect to the power in the HS17. However, at home we use coaxial cable installed br DTV which is heavy duty and the internal wire connects the the power when we use or connect it at home. In other words, the internal wire on DTV installed HS17 is larger the the Walmart bought wire in the coaxial cable. Also, the installer cuts the cable and leaves a sharper edge on the home installed cable as opposed to the Walmart type cable. The seemly larger DTV installed wire with the sharp edge connects better to the power of the HS17 then the Walmart type cable connects.
Now this is pretty long winded and far fetched but I can't think of any other reason these lnb's are now powering up to give us a good satellite signal.
What do you think?
0
0