Contributor
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2 Messages
Getting Whole-Home Installed
I am confused about how directv goes about upgrading your system.
The set up I had in my house was a single DVR and a standard receiver. I called asking to upgrade my equipment and getting the whole home dvr in my home. Today the tech came to upgrade my equipment only to tell me the work order was not for the whole home dvr and my HD receiver that was sent wasn't a new enough version. I paid roughly $350 so I could get the upgrade for my equipment. I am trying to understand why when I call and inform the representatives of what the tech who installed the order said to me they are telling me it will cost an additional $200 to upgrade the equipment and get everything working. I don't understand how they can double charge equipment when I was fairly clear that I wanted the whole home dvr system to be set up in my house. My original call into directv was "I wanted to upgrade my equipment and get whole home dvr in my house."
litzdog911
ACE - Sage
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46.4K Messages
14 years ago
We're customers like you, not DirecTV employees. Seems like the $350 charge should have covered the appropriate upgrade to a WHDVR-compatible HD Receiver. Is your current DVR already an HD-DVR though? What exact equipment do you have now?
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dcd
Expert
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20.7K Messages
14 years ago
Here are some basic prices. HD DVR, $199. HD receiver, $99. Whole Home DVR $149.
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adric
Contributor
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2 Messages
14 years ago
HR24-100 and H20-100...
Here is my point. I was okay with the $350 to do the upgrade. But when I call back they say it will be $200 more to get it set up. If they had given me a price of $550 I would have told them to cut the contract on my account and I would have went with another service that would have done the set up free. There is a point when the hassle is worth the price to change companies. I was clear in my call that I wanted to upgrade to the Whole Home DVR... I know the rep doesn't deserve me to yell at them, but if the company didn't deliver on what I wanted at the price they quoted I feel they should fix the problem not me.
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litzdog911
ACE - Sage
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46.4K Messages
14 years ago
I'm still puzzled at the $550 cost.
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