New Member
No Return instruction received
Recently canceled direct TV and the sevice is already disconnected. It's been more than a week, but have not received any return instruction via email or USPS as told at the time of cancellation. We should not be asked to pay any fee if the delay of the return is the provider's fault.
Constructive
Employee
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34K Messages
5 years ago
you need to drop it off with a participating fedex or ups store, make sure you have your account number and get a tracking number ,they will pack and ship it at no charge to you below are links to find a participating center, if you are more than 10 miles from a participating center then call and inform them your more than ten miles from a participating location and they will send boxes and labels.
fedex.com/attreturns or theupsstore.com/locations.
To assist our customers during this time, we?re temporarily extending the timeframe to return your DIRECTV, U-verse TV, or AT&T Internet equipment from 21 days to 60 days. Get more information here about how to locate a drop-off location and return your equipment.
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Juniper
ACE - Expert
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22.9K Messages
5 years ago
@letmereturn
What are the models of the boxes? They might not need to be returned.
Also return timeline is normally 21 days, but recently received a temporary extension to 60 days because of Covid-19. Still sooner than later is best.
If they are returnable:
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