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Saturday, September 3rd, 2011 11:04 PM

Power inserter

After some strong wind & frequent short power outages this afternoon our Directv is not working.  We get error message 771A on our HDDVR & 771 on the other tvs.

 

I called customer service & was advised to find & reset the power inserter (pi).  However it does not appear to be connected to any of the boxes in the house (we have 4). 

 

We do have a white box attached to the DVR that was added a few months ago when we added whole home dvr access.

 

I am at a loss...I cannot find the pi...can anyone give me an idea of where else to look?  Our satellite is mounted on the roof of the garage & I've checked where it comes into the garage but the cable just goes up the wall & into the ceiling.

 

Thanks in advance for your help!

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