New Member
•
3 Messages
Removing Dish and wiring
Hi. My husband and I own a house and rented it out to a family. We didn't know it, but they had a Direct TV dish and wiring put into the house. There is wiring in all of our walls! When our tenant moved out, they left everything behind. Now Direct TV won't remove the dish and wiring since it belongs to our former tenant. We did not give permission for this to be put onto our house, so I would think Direct TV would have to remove it. It is not our property. It is not Direct TV's property. We are in limbo here. Any advice would be appreciated.
Thank you.
litzdog911
ACE - Sage
•
46.4K Messages
2 years ago
Right. DirecTV won't touch it. It's part of your house. If you didn't give the tenants permission then you should withhold the removal costs from their security deposit.
____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
0
0
jpbarrera
New Member
•
3 Messages
2 years ago
So you are saying that even though we, the owners, did not authorize this system, we are stuck with it? We have to hire someone to go through, find all the wires, and remove everything? That is the most ridiculous thing I have ever heard. What kind of company doesn't want their equipment back? Such a waste.
0
0
sandblaster
ACE - Expert
•
2K Messages
2 years ago
The dish and all the wiring becomes the property of whoever ordered it. If your tenant had anything installed that you didn’t approve of, that’s totally between you and that tenant. Whether you now own it as the house owner or the tenant owns it is between you and your former tenant. Bottom line, Directv does not remove it.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
0
litzdog911
ACE - Sage
•
46.4K Messages
2 years ago
Yes, that's how it works. Dish and wiring are part of the house and stay with the owner. If your tenants didn't get your authorization for this installation, that's between you and them. Clearly, they never should have been allowed to install this stuff. But how would DirecTV know that when the tenants authorized the installation?
____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
0
shannon02
ACE - Expert
•
21K Messages
2 years ago
Bottom line your tenants gave DTV permission to install their system so it is up to the tenants to remove it.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
0
Juniper
ACE - Expert
•
22.8K Messages
2 years ago
@jpbarrera
The tenant signed off with install DirecTV that they had all needed permissions. As such, DirecTV bears no responsibility. Since upon install, everything but the client/receiver boxes is customer owned (dish, cabling, etc.) they have never had an option to uninstall.
Having wiring and dish already there makes it easier for someone to start DirecTV, Move with existing service, or even reinstate an old account. So it is more valuable for the company to leave it there. Plus there is no worry about damage from the removal itself.
Bottom line, your dispute is with the former tenent, not DirecTV.
-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com
(AT&T has sold off their share in DirecTV)
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
0
jpbarrera
New Member
•
3 Messages
2 years ago
Thanks for all your help. It looks like we will have to remove it on our own.
0
Juniper
ACE - Expert
•
22.8K Messages
2 years ago
You're very welcome. It is suggested when removing the dish to leave the mounting plate to prevent leaks.
-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com
(AT&T has sold off their share in DirecTV)
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
0
0
TexasBrit
ACE - Expert
•
14.1K Messages
2 years ago
Why do you need to remove it?
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
0
0
nashguy207
New Member
•
1 Message
2 years ago
I agree with TexasBrit why remove it I would leave it up to incase another tenant wants Directv.
0
0
CobbTotem3
New Member
•
215 Messages
2 years ago
The Dish and wiring is your property once installed. Direct TV has no fault in this. Hire a contractor / home maintenance worker to uninstall and patch any holes. Bill your former tenant to pay for cost it will cost you to have to pay somebody to remove everything.
0
0