New Member
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2 Messages
Repair Tech No Call / No Show - Looking for Contact Phone Number for Local Dispatch (not corporate)
Have a 771 error (no service) and need dish realigned or pointing to another sat. Called in and set repair appointment - but 1st available was a ways out (about a week +). Seems a bit far out for something that will probably take a tech about 30 min at most from arrival to departure. Prior to appointment for several days, received several text messages both confirming our appointment time and also trying to see if I would cancel appointment (i.e. is your service back up?). I also received a call from DTV with the rep asking to re-do all the tests that had been done before to validate a truck needed to be sent. We did all that (again), and she confirmed my appointment. On appointment day, had received a TON of text messages all day long from DTV. Our tech is on time....nope, the tech will be early.....nope, the tech will be on time......and then.....the tech is on the way and will arrive shortly. No call / No show. Called DTV and found out that local canceled the visit due to "no equipment available". We don't need any equipment - we need the dish realigned. Nobody called, nobody sent a text to cancel. Last text was "your tech is on the way and will be there shortly". Keep asking for the DTV rep to call/email/text local dispatch and get this straightened out so that we don't get stood up again with our new appointment (which is another week out) over "no equipment available" and the reps don't seem to have access to any info / mechanism to communicate with local dispatch.
Does anyone have any idea how I can get in touch with local dispatch for zip code 46256?
Am a DTV customer since 2003, and a raving fan, but our service has been out for several weeks and kinda feeling like maybe it's time to move to Comcast. Just feels like I'm a bother to DTV now. If they are too busy / not enough techs - I get it, it's just TV (sports) and not the end of the world, but I'd rather DTV just be straight up and say we just can't get to you and it is what it is. Or, they could say, look, we don't care about sat customers anymore, just buy our streaming package or go away. I'd respect that. I could have had Comcast installed two weeks ago had I known this was going to happen. Am hosting an annual football kickoff weekend party at my home, and now I have a buddy bringing a streaming device to the party to hook up to the TV because "Jason's DirecTV doesn't work". Great advertising of DTV to all the people coming over this weekend. All I want is for someone in local dispatch to call me and get things worked out or at least set expectations. After 20 years with DTV, that seems to be too much to ask.
detuch254
ACE - New Member
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5.2K Messages
3 years ago
We are customers just like you on a public forum, a tech no-show is unavoidable. There are several reasons for this (i.e. being caught up in another job, technician shortages, part shortage, family emergencies).
Your best bet is reaching out to a local tech who can fix your system. I highly recommend ftainstall.com where you can find experienced technicians.
If you are a little tech savvy, I’m sure you can reaim the dish yourself being that it isn’t in an inaccessible area. Simply dither the dish a bit to get higher strength of a particular satellite (as you mentioned before) and lock it down. There are several videos on YouTube showing how to do this.
DIRECTV SATELLITE support: 1(800)531-5000
DIRECTV STREAM support: 1(888)429-4023
DIRECTV for BUSINESS support: 1(800)388-2505
DIRECTV DEALER/INSTALLER support ONLY: 1(800)323-1994
For common errors, hit that RED reset button!
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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FishersIndiana
New Member
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2 Messages
3 years ago
Hiya! Thanks for the response!
We have no problem with the cancel. The problem is the text message saying they were on their way, and then no call / no show. Would have been nice to get a call from the tech, dispatch, or DTV corp saying they weren't planning on coming. We did react to the text that said they would be early, so left work early to meet them, only to get a text 45 min later saying they wouldn't be early, but rather on time. Stuff happens, no biggie, but reasonable to expect a heads up, especially with all the technology at the team's disposal. It showed as canceled in the DTV system - just counted 16 total text messages from DTV confirming the appointment (one was "tech driving to your home right now"), and had to call in to find out it was canceled.
Am quite tech savvy and have aligned our dish at a previous house when it was on a pole in the yard, but am well past my "climb a 2.5 story ladder and hike up a high-pitch roof to play with a dish" age. Totally game for that 20 years ago - but I know my limits now.
Thank you for the tip on ftainstall.com. Will give that a shot! Thanks!
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JAL123
Mentor
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211 Messages
3 years ago
Your experience is one of the reasons I left DIRECTV Satellite. Too frustrating to deal with if you need service
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Juniper
ACE - Expert
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22.9K Messages
3 years ago
Rescheduled/missed appointments have happened too often since the onset of the pandemic. Getting back to normal staffing levels is an ongoing headache for them. In addition, DirecTV has been spun off with a new co-owner so can only imagine the challenges they have with that (hopefully not as bad as when AT&T first acquired DirecTV).
Phone number to local dispatch is not available to public or the agents you speak with in customer support. That is internal use only. All the agents get is a scheduling system and can submit a Field Service Request (FSR) such as tech no-show/no notice. Such an FSR might result in the local dispatch reaching out to you, but not guaranteed.
If you have that high a roof, I would make sure it is in the notes of the order to be sure they have the right size ladder. However the concern is you say "hike up" the roof. Per updated OSHA regulations, DirecTV techs are not allowed to go onto the roof. If they cannot service the dish from the ladder, then a new one must be installed in an approved location.
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I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com
(AT&T has sold off their share in DirecTV)
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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