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Terrible Service, customer service as well programming service
I've been a customer with Direct TV since 2011. I moved in 2017, and since then have had nothing but problems with the service as well as the customer service. I've been told everything from, I do not have account with them, and my phone number is not the correct number listed on the account; turns out someone there had put in a wrong number. My question is, how is any of this my fault? My all-time favorite was when, after a long and stressful day at work, go up and down stairs to try to correct a problem that was not caused my myself or my family. Today I had to physically go into an AT&T to correct a problem, also not caused by me. While I was there, I witnessed an older woman being told the exact same thing I had been told, even after this woman told them she was unable to go to another store and only drove in the local area. I find when dealing with this company that the employees are not well versed in what they should be doing and certainly are not against losing customers. After going through all this craziness, I was transferred to the Loyalty program for help with my bill. I was told since I have a technician coming out tomorrow that they could not help me - ridiculous. So many times I feel that this service, one hand doesn't know what the other is doing.
Valorien
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5 years ago
Want to hear a horror story about one hand not knowing what the other is doing? Read my comments. "And I was NAIVE enough to think that I was the only one with this kind of problem. I have been a AT&T customer since 2001, 18+ years. I have spent over 35 hours on the phone disputing a $2,755.78 charge for International Roaming since July 22nd. That's the date this all started. I have talked to every department that I have been transferred to and since September 25, 2019 was told by two different representatives then that they would send the amount I was disputing up to another department to process the credit. Still waiting and have been told the same thing by multiple other customer reps and supervisors the same thing. My service has been cut off three times with today being the third time. I have been paying the difference in the disputed amount and refuse to pay the amount of the disputed charge. Each department does not have access to another department so when you talk to one the documentation they put into your file is no accessible by another department. Unbelievable for AT&T being one of the largest communication companies in the USA and they can't even communicate within themselves. I saw in one of their links today that you can file a (Edited per community guidelines) in small claims court, go to Arbitration or Mediation. I am thinking (Edited per community guidelines) (Edited per community guidelines) but will probably opt for the one that I can recover pecuniary if possible. Do you really think I will hear back from someone at AT&T? Valorien J Harper II"
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