My friend passed away his wife having hard time taking acct out of his name into hers and she showed death cert. customer service giving her run around not helping during this hard time for her! He used to take care of bills all time for family any suggestions

My remote acts as if the button sticks on each command. ie: When I hit the channel up button it goes up numerous channels before it stops. I've tried a different remote from another unit and have the same problem so the problem obviously exists in the DVR Reciever not in the remote. I've reset via t

If someone dies, in order to cancel their account, is there a requirement for a death certificate?

We've had DTV for maybe two months, and the receiver in our bedroom continually misbehaves. I thought it was a problem with a weak power source, because I goofed with that and the receiver worked correctly for maybe a week, but I moved some furniture affecting the power cord, and the receiver is now

I'm the executor for Rick Angle's estate. His account number is [EDITED].  His phone number the account was based on was [EDITED}.  As executor, I continue to get a notice of a credit on his account.  I've requested that the refund be sent to me so as to include it in his estate's as

My wife passed away in August she was the primary account holder.  I have been trying to transfer/change responsibility. I contacted customer service and was told to take the Death Certificate to an AT&T store which I did and the rep. verified it.  I contacted customer service  again and was transfe

Hey, a few days ago, I had DirecTV installed and the on Demand connections made to my router.  After the obligatory 24 hr wait period, I have still been unable to access on Demand programming from my HD DVR.  All the menus and options show up, I'm connected to the internet per network testing, and o

My husband died on April 8, 2019, after a difficult battle with cancer. I signed up for Directv account in November 2018 (he was too sick to sign up) and my own name. When I called today to cancel service (I actually don't watch TV), was told I must pay about $260 cancellation fee. If account was in

I called July 10th to cancel my DirectTv service. I was informed of an early termination penalty which I expected and was in fact a deciding factor in not cancelling the service months ago when I cancelled my home phone. What I did not expect and find surprised it is even legal as it definitely does

Tuesday install MRV. Wednesday a HD DVR hard drive crashes. Saturday my second HD DVR crashes. Seems like a possible issue with the MRV. Systems is hard wired cat 5 e with gig switch and router.Any one else see this?

​Alorica is a criminal organization that contracts with Directv. Their number is 855-407-4768 (for now). They call people and pretend they are Directv employees and then attempt to scam people. If you refuse, you start getting text messages from their personal cell phones. One of them is 928-929-240

My in-laws have a combined billing account - DirecTV, internet and home phone. My father-in-law died, and my mother-in-law has continued to pay the bills.  She is now eligible and has qualified under the Affordable Connectivity Program (ACP) and Lifeline plans, under which she would recei

I get a white screen when I turn on my tv; the menu will come up and allow me to change channels after a while of being on it will show different things that are on hbo and other channels. I have tired resetting every reciver in the house swapping out cables changing cables and hdmi port, mine is th

Mother-in-law passed away after being moved to an assisted living facility 2 weeks prior. AT&T instructed me to return Uverse and internet equipment and they would pro-rate the account. Once paid the account would go away. So what is the holdup? Her passcode passed away with her!! When I called cust

Main receiver has stopped displaying TV signal. Goes through reset and upload and the just displays a red X and a 1 beneath it. Is it toast?

I just got a DVR, it appears to be Model R15.It works fine with one line, but I wanted to be able to watch something, while recording some thing else. So I purchased a 3x8 multiswitch to replace my 3x4 and thought I was all set.When I first plugged the second line in, it didn't see the satellite. I

My mom passed away and I am trying to transfer service to my dad, I have talked to a million people and I have received no help. This is ridiculous of such a large company and during this time of mourning I have been on the phone for hours with nothing but people transferring me from person to perso

I moved and in the process my equipment was misplaced, within a month my uncle died followed by my mother a week later. Once settled i did find and returned but they say they will not waive the fees. What can i do because i had no intention of any of this happenening and certainly had no control ove

My father passed away and my parent's AT&T is in his name. Do we need to have him removed and put the account in my mother's name? Where do we go from here? Thank you!

I went onto my recorded shows list to try and watch something, when I press play on the episode it goes straight to a black screen with the delete this show prompt. Like it does when the show is over. It even shows that the whole thing was recorded. It's been working just fine until last night. And