Who do I contact that can actually assist me in fixing my billing issues. I have spent 2 hours on the phone today with no results & then told the ‘system is updating’. I am fed up and extremely disappointed that I even have to call because my contract is up so my bill increases. That’s sure is the w

I want my local KMEG back!!! This is ridiculous we pay to have local. Now we only have 2. Would someone explain to me why? I am ready to shut off direct tv. After 24 years!!!!

i moved & upgraded my equipment. I was told that the installation fee would be waived & assigned another 2 year agreement. I was not told that I would be charged for an additional genie. I returned the genie but still no refund of the $49 charge. I was also charged the $199 installation fee! Who on

I just spent 1.5 hours on a chat with a foreign (non-USA) call center.   I asked polite simple and direct questions about issues revocleing about my bill which was not correct. All answers were evasive. Upon polite instance on an answer they simply ignored me.   I then called the phone number, I ask

I'v been a 25 year plus customer of AT&T with many of their services but now I'm looking to switch my services thanks to Uverse. They are the worst!! I have been dealing with their cutomer service for over six months now with mistakes they made on my account over two years ago. The customer service

This company was great before the "great" tech giant AT&T bought them out and since then directv has been trash. Between the customer service, the up charges and absolutely everything I have been a customer since 2011 but do these over paid (Edited per community guidelines) care? Surprise NOPE!

I need a box and return label to return equipment. I closed my service. There is not a fed ex or ups store within 120 miles.Please mail box and label to :Yolanda Randall234 Clark StThermopolis WY 82443307.851.9110acct 290312105, code 0307Direct tv model HR54-500, Serial D54HQ6RA210870

I am a long time U-Verse subscriber. Three tv's, two of the boxes are wireless. I've dealt with freezing and pixilation off and on for years, but this time is as bad as its ever been. It's been two weeks of freezing/pixels dozens of times a day. If I get 3-4 hours without a freeze I feel lucky. I

I canceled my Uverse account on October 22nd because I moved to an area where Uverse was not available.  My last bill was for service for 10/12 - 11/11.  When I canceled my service, I spoke to a CSR to figure out what my prorated bill would be.  I paid that amount on 10/23 and was told that the rest

I'm ready to take the DVR/recievers to Fed Ex, but did not pack/include the power cords or cables that connect the boxes to the TV. Is it mandatory to include those cables or are the receivers what they count? Will they bill me for missing cables/power cord? Thank you.

It all started 3 months back when someone from ATT called me to sell their new Uverse TV offer. It was basically a combo of Uverse TV and internet and I was promised a whole set of channels and 30 days to return it back if I don't like, without any cost. Finally they came on Feb 28, 2019 to install

I know this is a forum but if anyone can point me in the right direction, I would greatly appreciate it. Long story short, Directv has been canceling installation appointments or just not showing up since August.  This led to constant phone calls and reschedules, but when I was about to cancel

It's crazy, we pay a large fee to get AT&T Uverse and now they threaten to pull one of the main channels.  This week it is FOX 11.   If it is removed from the lineup do we get a reduced fee.  NO.  They don't give the people who continue to pay the same amount each month even when they can't view the

I made a payment through online banking that posted to my bank account on 3/18. My Uverse was cut off on 3/25 because AT&T HAS LOST THE PAYMENT! I have spent countless hours over the past 3 days dealing with a new level of imcompetence you wouldnt find at a daycare service. How do you lose $208.41 a

I have been a Direct TV satellite customer for 15 yrs, wanted to switch to Gemini streaming but COULD NOT with the same email. INSANE! So I used My wifes email and we get the Gemini, BUT, she has ATT phone tied to that email and we now cannot access or create an account for the Gemini. This is frea

Pictures freezes up daily on HD and takes hours to reset.  I am fed up  Regular receiver no issues.  I am fully tired of this daily, and do not tell me  to get a new HD receiver.  This equipment should last longet than a couple of years.

I currently have a HD receiver with the audio fed thru home theatre setup. I would like to set up a second TV for easy viewing. Is it as simple as some kind of a "splitter"?

i think i am stuck guys - need some input. i have an existing hr20 HD DVR which is fed from the dish via 2 pairs of coax (dual LNB's). At the entrance to the house there is a block to which these 4 cables connect. from there into the house is 1 pair that run to my DVR which are then connected to B B

This is Peggy   We went to Fed ex and returned our equipment on 07/01/2019.     mailed from fed ex   Amarillo tx   I have received today from fed ex a box to pack up equipment and send it to you.  I no longer have these.  [edited for privacy – please do not post personal information]

Do I box up equipment or does fed ex do it for me ?