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I just typed in my complaint under chat and was disconnected. I give up ATt&t, do you want to send me back to my old carrier ? Spending oodles of money on your sales department will do no good when customer service is by the wayside. I Am going to sa
Complaint
When I decided to pick up DirecTV/U-verse I was told that the bills would be combined with my wireless bill, thus one bill. Here we are months later, there is still a credit on the wireless, a debit on the U-verse/Internet. Every 30 days the TV service gets cut off and I spend hours on the phone or
Question
If you have a written confirmation that the account was cancelled, then you have some prayer of getting something back. I'd go directly to a complaint with the FCC or BBB; either way it will end up at a support escalation office for AT&T who wil
Reimbursement on deceased account
Hi, I'm handling my mother in law's affairs. She had passed at the beginning of 2022, however we did apply to cancel her subscription(phone, cable and internet) in April of 2021 when she had moved from her home into a nursing home. Her grandson also, ended all use of service and unplugged ALL equipm
Question
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@mibrnsurg wrote: It just might be that 2250 they sent you, many of the same things have happened to 2250 users previously. Still glad I have my original 1216. RC, since they said it was line problems, did you see any problems on
Another Loss
My family and I were watching "The Unit" about 3 hours ago. The picture froze, and then started ff, and rew and I couldn't control it. Then the DVR just locked up. I did a soft boot, got nothing. Did a hard boot got nothing. When DVR finally came back all recordings were gon
Question
Whole house reboot: So far, so good....let's cross our fingers, burn some sage and say a prayer.
Do I need a new wireless box?
The wireless STB in the LR keeps freezing and won't allow the 1 hour pause function. I'll pause it and within minutes, I get the "jumped to live TV" message. I've restarted it numerous times and it's still doing the same thing. The DVR is OK. The other STB is OK. It's just
Question
My prayers go out to you. I hope there is someone that can hear- respond to your needs.
Lack of integrity in customer service
To take advantage of a combined bill discount when moving to a new home last September, I agreed to a new Digital Life offer, Uverse and my three wireless lines be combined. I have over ten conversations, three overcharges and two shut offs of my Uverse- (with automatic billing!) Even though I work
Question
After having written this, I tried the procedure found elsewhere in this forum where you unplug the power (and HDMI) from the receiver for 10 sec, plug back in until the 3 dots show up, then unplug again, and repeat two more times. Note: the three d
Cisco ISB7005 wireless receiver not powering up correctly
My Cisco ISB7005 wireless receiver suddenly stopped powering up correct. It was working fine until I had to unplug to do some “cord management”. Plugged back in and three light on front just repeated flash together now ( link, HD, record). Tried unplugging, tried holding power o
Question
Emergency Help with Payment Arrangement
Need help please?! Extending Payment Arrangement, I was in a bad car accident with severe spinal injuries. I’m out of work due to it, I have assistance, lawsuit settlement, unemployment, friends helping, etc. A friend helping out was supposed to receive a check, he’s self employed, it didn’t come, c
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U-verse TV Account
Beware of wireless recievers
I've been an AT&T U-Verse customer for over 2 years and have had issues with the wireless receiver 4 times. It has been replaced 3 times along with the router and modem. I will continually get a connection error message. Last week the connection was extremely unstable for the wireless receiver, main
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U-verse TV Equipment
@Greglopez31, you have made a post an a public forum provided for AT&T users to communicate with other AT&T users. You should not post your name or any identifying or private information such as your phone number in such a forum. While AT&T employees
Service down
To whom it may concern, Any idea when service will be restored to my service area? Zip code is 33185. I can be reached directly at [edited for privacy – please do not post personal information] Thank you in advance.
Question
Light a candle and say a prayer....I’ve been without NBC since June 15......going on 4 Months now. AT$T was the one who pulled out of negotiations with Sinclair Broadcasting...the group who owns the rebroadcasting rights. AT$T could care less if yo
Loss of channels
AT&T has failed to properly prepare for the anticipated end of contract negotiation with Nexstar - resulting in the loss of ABC station, a MAJOR network. This continues to happen, as in the past, when other channels were removed from the lineup - as your customers continue to pay increased costs in
Question
Greetings! I know that "American Gods" is currently playing on Starz. My problem is my OnDemand has stopped at episode 7 (A Prayer for Mad Sweeney) and has not updated to the newer episodes - I believe that episode 10 is the newest episode. This happ
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8 years ago
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OnDemand programming is not updated
I am tired of dealing with this. Currently, "American Gods" on Starz is behind at least two episodes on OnDemand. I've had other channels be behind as well and AT&T always tells me it's the channels fault. I contacted HBO and Starz and they tell me that the programs are released to AT&T a month befo
Question