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No sound from UVerse, trouble shooter not available

No sound coming from UVerse on one of my TVs, yet Roku streaming services work fine on the same hookup/HDMI cable. Tried two U-verse receivers - neither work with this TV, both work with another TV. Saw other posts to use the online trouble shooter - the trouble shooter is showing error code 0 - fai

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Audio and image don't appear to be in sync

tv sound is not lip synced to mouth movements. trouble shooter does not correct.

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I just love  their solutions, trouble shoot yourselves or set a service appointment ,if you don't set an appointment ,they consider it fixed,, Also the trouble shooter ALWAYS says reboot ,gateway and or set top box ,like customers don't know to do th

 commented 

6 years ago

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TV Picture Freezing

My TV picture freezes occasionally for a few seconds, then starts up again. This began yesterday, August 5. I noted a freeze on channel 934 at 10:05am, another freeze on channel 934 at 1:33pm, and another on 934 at 1:44pm. This morning August 6 on channel 938 at 8:10am another freeze. Earlier this m

Question

This is unacceptable problem and the "trouble shooter tool" app is not available!!!!My dad has memory problems and he cant remember to click theOK button every 8 hours so he isnt stuck watching a screensaver. There needs to be a way to disable the sc

 commented 

7 years ago

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Can the Screen Saver be deactivated or the time extended before it activates?

Is there any way to disable this bloody screen saver or extend the amount of "inactive time" before the thing self activates???? It makes me mental!!!!  If the press ok message popped up after 8-12 hours, it wouldn’t bother me as much... but it pops up for me after 2 hours of not touching my remote!

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6 pages dedicated to connection issues and Customers having to fix AT&T's faulty equipment. My service is routinely interupted. When did the consumer paying for a product become the Unpaid trouble shooter for the supplier? I personally do not like my

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My AT&T wireless receiver keeps losing signal when connecting to access point

Have had one wireless receiver for some time (over a year) and still find that it loses connection to the access point almost every night.  We go through the process of power cycling both the access point and the wireless receiver and it usually works for the next 24 hours or so.  The access point i

Question

video and audio out of sync

Hi, newbie to Direct TV using ATT internet. using Direct gemini hdmi connection on an "older" samsung smart(ish) tv unit. trouble shooter program say all ia a ok. did the reboot thing a couple of times, but out of sync exisites on all channels. kind of annoying to say the least. help. Tks.

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Closed

One of my firesticks isn't working all of a sudden

After powering off briefly, I tried to power back on and all I am getting is the "Direct TV" logo with the little "Space Invaders" shooter going back and forth on the screen.  After 10 mins, I decided to unplug the firestick and reinstall it.  Same thing.  Network is fine.  I ha

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Outage?

Turned on my TV this morning and the main box won't power up. I checked all cables, the client attached works. I used the trouble shooter on the app and it says my box is offline and they're "aware" of it. Aware of what? That my box specifically is not working or there's an outage in my area? I trie

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@KSPilot - Good to hear you are working again. It often seems a cliche to recommend a reboot, but it does work & is easy to do.   Sounds like you kind of backed into it with the trouble shooter & you are not sure what was rebooted.   The problem you

 commented 

9 years ago

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Intermittent UVerse TV signal drops

One of our TVs, the main, seems to get a "hitch" every few minutes. The picture pixellates and then stops for about a second or two before catching back up again. It happens on different channels.The other day, the signal was lost long enough that a message popped up telling me to start resetting co

Question

Anyone find the solution to this yet? this is what att trouble shooter says: Restart your U-verse ReceiverIf you are seeing no video and the red, blue, and green lights on your U-verse Receiver are blinking, a critical error has occurred with the U-v

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all lights on dvr box flashing simultaneously

I got a new tv and decided to dust around all the boxes and cables before the new tv went in. My dvr box came unplugged during the cleaning process and when I plugged it back in, all the lights (power/link/HD/record) were flashing simultaneously. I've tried to reset the box with the power button wit

Question

This is happening with all my TV's..even when not on demand.  The channel plays for 30 secs or so and freezes and I get a signal lost message.  The gateway is fine or I would not have internet. The trouble shooter says I need a new receiver-- BUT ALL

 commented 

9 years ago

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Tv freezes with On Demand

When I try to watch something on demand my picture and sound freeze very often. This is mainly at night time. I have reset my gateway and system but still have the issue. Other folks say this is a bottle neck issue that AT&T may not want to admit to. Does anyone have an easy resolution or advice on

Question

@bellel wrote: This is happening with all my TV's..even when not on demand.  The channel plays for 30 secs or so and freezes and I get a signal lost message.  The gateway is fine or I would not have internet. The trouble shooter says I need a new rec

 commented 

9 years ago

 to the conversation: 

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Tv freezes with On Demand

When I try to watch something on demand my picture and sound freeze very often. This is mainly at night time. I have reset my gateway and system but still have the issue. Other folks say this is a bottle neck issue that AT&T may not want to admit to. Does anyone have an easy resolution or advice on

Question

OTA antenna hookup through my present system

I live in the central part of Missouri and my local channels will not be available in hd through Direct TV for a long time if ever, so I recently bought a Square Shooter OTA antenna and connected it to my Toshiba HD tv through the ota connection on the back of my direct tv hd recevier. My locals now

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Finally... HDVR fixed myself, no thanks to Directv

Ok... after 20 resets using all the recommended methods, DIRECTV/Forum suggestions,without ANY success: 1. Goto your account:Help:troubleshooting:Sign-On Messages x771 there is a click here to "refresh" your problem DVR... Do it at least twice. 2.  Goto front of DVR... Press Menu button, use the dow

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@bellel wrote: This is happening with all my TV's..even when not on demand.  The channel plays for 30 secs or so and freezes and I get a signal lost message.  The gateway is fine or I would not have internet. The trouble shooter says I need a new rec

 to the conversation: 

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Tv freezes with On Demand

When I try to watch something on demand my picture and sound freeze very often. This is mainly at night time. I have reset my gateway and system but still have the issue. Other folks say this is a bottle neck issue that AT&T may not want to admit to. Does anyone have an easy resolution or advice on

Question

On the SyFy channels:1151 - no CC or "sporadic" CC on Dark Matter, Aftermath, Incorporated, Killjoys. Seems to happen with only the newer shows. This issue began about a year or 1 and 1/2 years ago, happening only occasionally, but it seems to be get

 commented 

8 years ago

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Closed Caption issues on select channels

Certain channels...SyFi and USA, have issues with closed captions. Sometimes they work, most of the time, nothing. Other channels seem to work fine. (I have not checked the non-HD versions of these two channels, as most of what I watch are series that are recorded...I'm almost never home when these

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All services have issues. The internet is slow and cuts out same as the tv. The DVR itself is not the issue. If there was a pattern to the madness other than rebooting at 3 am then I could see how it would be a problem. All our boxes have been replac

 commented 

8 years ago

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Tv service cuts out have to reboot constably

Tv service and internet cuts out have to reboot constantly. It even does it at the exact same time every night on top of it also constantly doing it through out the day. Techs come out and give us dumb excuses, blame us, our house or our kids. Nothing is fixed. We gave up. Other providers in the are

Question

USA channel show is Shooter

 commented 

8 years ago

 to the conversation: 

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Closed Caption issues on select channels

Certain channels...SyFi and USA, have issues with closed captions. Sometimes they work, most of the time, nothing. Other channels seem to work fine. (I have not checked the non-HD versions of these two channels, as most of what I watch are series that are recorded...I'm almost never home when these

Question

ATT We need better speeds!

Hey guys this is my first post on this website but I have been purchasing internet, phone, and TV for well over 15 years from ATT and I go back with them to my first dial up connections in the 90s. I have stuck with ATT this long mostly because I have to. There are no alternatives in my area and I w

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