Reboot the RG (modem) first and then reboot the STB..
Don't mess with old people. The older we get, the less "Life in Prison" is a deterrent.
Award for Community Excellence Achiever* *I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
It may have fallen out of the system, go to your account online and see how many boxes are provisioned,
-------------------INCLUDED IN EACH POST FOR CLARIFICATION______ While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am a DIRECTV employee, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.
...and if none of those solutions help try calling ATT tech support and see if they can figure it out (or even PM to @ATTU-verseCare - click envelope icon in upper right of this page).
skeeterintexas
ACE - Expert
•
28.3K Messages
8 years ago
Reboot the RG (modem) first and then reboot the STB..
Don't mess with old people. The older we get, the less "Life in Prison" is a deterrent.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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Constructive
Employee
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34K Messages
8 years ago
It may have fallen out of the system, go to your account online and see how many boxes are provisioned,
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
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_xyzzy_
Expert
•
3.6K Messages
8 years ago
...and if none of those solutions help try calling ATT tech support and see if they can figure it out (or even PM to @ATTU-verseCare - click envelope icon in upper right of this page).
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