After latest update all channels have a fog to them

Have you checked the aspect ratio setting?

ATT needs to fix this and now. Whoever knows the right people, please contact them.

Hello antman_2,

I'm sorry about the results you experienced after the recent update. We received your private message and are researching your reported trouble. Our network teams have been notified of the issue and are also investigating the situation to resolve this as soon as possible. 

SadathCS

ATTU-verseCare

@macmane32 @mibrnsurg 

This is the original thread and it bled over to yours. I will let you know and you me if you would with any resolutions. 

As you see above, customer care is aware and looking into it.

By the way for previous viewers I do use the vip2250 hooked via hdmi and the cloudiness is through 720p or 1080i.

Rebooting the gateway or box softly or physically disconnecting the power did not resolve this issue. Unplugging the d.v.r. for 10 seconds then rebooting gave me the picture back for about 20 minutes then the update kicked through I suspect.

@macmane32 @mibrnsurg And others interested:

So apparently ATTs field team found no issues and deemed it a localized problem such as my dvr. I think their just guessing if they even looked into at all. They seem sincere but I am very frustrated. 

Now I have to get a new d.v.r. and lose ALL my recordings and this may not even fix the darn problem. Don't know what to do. 

Any suggestions? 

Thanks.

UPDATE TO FOG ISSUE:

ATT came out on Saturday and agreed with and understood my complaint. The signal stregth to and in the house was great. We replaced the d.v.r. with another 2250 unit (not Motorola this time).

Unfortunately the fog remains in darker situations. Very frustrating. The picture is awesome though, unless it's a dark seen. 

Unaware of what to do at this point? Another update?

Any suggestions anyone?

Re: @mibrnsurg  and @macmane32 

Yes Chris I got the 2250 arris (built in August btw) and I am currently hooked up hdmi. This should not be an issue I think. Should I go component to eliviate this issue and if so, would this not eliminate the 1080i resolution and drop it to 720p?. Frustrated....

@mibrnsurg 

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@antman_2 wrote:

Yes Chris I got the 2250 arris (built in August btw) and I am currently hooked up hdmi. This should not be an issue I think. Should I go component to eliviate this issue and if so, would this not eliminate the 1080i resolution and drop it to 720p?. Frustrated....

@mibrnsurg 

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Leave it at the native resolution on your TV (1080p), so 1080i, the TV turns it into a progressive image to show.  Mine is at 1080i even on component.

Must be thinking of 1080p (Blue-Ray) that component can not carry, must use HDMI or DVI. 😉

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

I'll try going to component. Just very frustrating. Did going component solve your issues completely? I've read component doesn't transfer data as quick as hdmi.

Thanks for your time.

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@antman_2 wrote:

I'll try going to component. Just very frustrating. Did going component solve your issues completely? I've read component doesn't transfer data as quick as hdmi.

Thanks for your time.

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Even when black crush was on HDMI on 2250, component was perfect.  It works great on component, most people can't even notice the difference when PQ on HDMI/component is working properly.

For me I could always see a slight difference between the 2 on my Panasonic plasma, component was very slightly 'softer' than HDMI.

Don't worry about data rates, Uverse TV works fine on component. 😉

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Thanks Chris. Will try this weekend and let you know. 

Called ATT and although policy states they can't give a $ adjustment for lost recordings they did however credit me well for "service interruption".

GOOD JOB ATT