Tutor
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2 Messages
x 3 error uverse
my set top and getway are paired up. I get 1 cog on tv screen and download bar.. then 2 cogs and appears to be downloading,, then red X with number 3 underneath it.
I have verified with ATT the activated my new vip2500 wireless box and they know it's my 4th box. all lights show linked,,, Do I NEED a specific KIND of HDMI cable from the set top to the tv? I have tried all hdmi outlets, roku works fine. cannot seem to find the X with 3 underneath it error message to resolve
_xyzzy_
Expert
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3.6K Messages
6 years ago
This may be a problem with the dvr (in which case try the troubleshooting steps listed here). But this error is more likely out of your control and a problem with the "back end", i.e., the computer system the dvr "talks" to. You could wait a while (say every hour) reboot both the gateway and the dvr to see if it the problem eventually clears itself. And/or call tech support (800-288-2020).
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