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19 Messages

Thursday, February 23rd, 2023 6:55 PM

85% streaming issue on Directv

I have been having the 85% issue with my directv streaming on every device, but I finally solved it. Turn off your VPN. It works every time now….

ACE - Expert

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6.4K Messages

2 years ago

.....and why would you be using a VPN to stream?

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For DirecTV Stream, call 1-888-429-4023.

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ACE - New Member

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5.2K Messages

2 years ago

Unless you are trying to hide something (like using someone else’s credentials you got off a site) or you live outside the USA and are trying to stream ‘illegally’, there’s no reason to use a VPN. That will most certainly affect your service. 

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ACE - Expert

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6.4K Messages

2 years ago

VPNs are highly discourage and access outside the USA is against the T&C.

For DirecTV Satellite, call 1-800-531-5000.

For DirecTV Stream, call 1-888-429-4023.

Facebook: https://facebook.com/directv/

X: https://x.com/DIRECTVhelp

Instagram: https://instagram.com/directv/

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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19 Messages

2 years ago

It solved the problem, that’s all. 

New Member

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19 Messages

2 years ago

Also, the vpn is always on and absolutely not nefarious. You guys seem to be negative nellies imho

ACE - Expert

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6.4K Messages

2 years ago

Sure. The only purpose is to hide your identity. People are just paranoid!

For DirecTV Satellite, call 1-800-531-5000.

For DirecTV Stream, call 1-888-429-4023.

Facebook: https://facebook.com/directv/

X: https://x.com/DIRECTVhelp

Instagram: https://instagram.com/directv/

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

ACE - Expert

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22.9K Messages

2 years ago

@maybe368 

You were being provided important info. The streaming service does not work well with VPNs as it must verify correctly where you are at. Many use a VPN to try and stream a service to where it is illegal or against the Terms of Service, often when out of country as the service is only licensed within the United States.

It wasn't to be negative but simply on why not to use a VPN with it and why it often would not work with one.

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(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com 

(AT&T has sold off their share in DirecTV)

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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19 Messages

2 years ago

What was said does not make any sense. With the von on, you cannot stream, with it off you can, isn’t that the point? Thank for the warm welcome. 

New Member

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19 Messages

2 years ago

That shoud be vpn. 

ACE - Expert

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6.4K Messages

2 years ago

With it on, the service does not know where you are to give you the proper content. With it off, it provides you the proper content based on your CC billing info and the location of the device.

For DirecTV Satellite, call 1-800-531-5000.

For DirecTV Stream, call 1-888-429-4023.

Facebook: https://facebook.com/directv/

X: https://x.com/DIRECTVhelp

Instagram: https://instagram.com/directv/

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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19 Messages

2 years ago

So? Look I have it on all the time. At home or on the moon. I had the 85% problem and went online to find out why and there was nowhere did anyone mention a vpn. I was trying to stream a program  that I had missed and could not. A thought popped up and said try turning off the vpv and vuala it worked. That is the complete story. So, again, thanks for the warm welcome. 

ACE - Expert

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22.9K Messages

2 years ago

What was said does not make any sense.

I'll try to clear it up.

VPN on: Masks/Fakes where you are at. Some people try to use a VPN for use out of the country. DirecTV and DIRECTV STREAM are only licensed for use in the United States.

VPN off: Verifies you are in the United States. Also local channels and Regional rules for sports are affected by where you are at as they are for a specific area. Some might allow out-of-area streaming, but still only for within the United States.

How the VPN does its task causes problems for streaming TV as it does not correctly communicate with it. That is why you have it off for watching TV. You may have other reasons to use a VPN, but that doesn't change the fact that it is an issue for the TV service itself.

Glad it was just the simple answer of turning off your VPN to use the TV service. The rest of the info was more of an explanation into the situation as well as to help others who might come across the thread. Not negativity, just facts of the situation were given.

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023
www.directv.com 

(AT&T has sold off their share in DirecTV)

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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19 Messages

2 years ago

A little context. 99% of the time I watch Directv on the satelite, i really don’t like to stream, nor do I like being called a criminal so that is that. Maybe people should get more info before beginning the attack. Try it, it feels good. 

ACE - Expert

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6.4K Messages

2 years ago

So are you streaming DirecTV satellite or the internet streaming service DirecTV Stream. They are 2 different paid subscription services and not related.

For DirecTV Satellite, call 1-800-531-5000.

For DirecTV Stream, call 1-888-429-4023.

Facebook: https://facebook.com/directv/

X: https://x.com/DIRECTVhelp

Instagram: https://instagram.com/directv/

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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19 Messages

2 years ago

It’s the streaming that comes with my satellite subscription. 


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