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New Member

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1 Message

Thu, Mar 12, 2020 6:02 AM

MLB Extra Innings, NBA League Pass and suspended games the Coronavirus (COVID-19) pandemic

Will we be getting a partial refund on our League Pass subscriptions since at least 2 weeks of games will be suspended?

Accepted Solution

Official Solution

Moderator

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45 Messages

2年前

-- Updated on April 16 --

All,

Since the beginning of baseball season has been delayed, we’re crediting charges for our customers’ MLB Extra Innings subscriptions. We will notify customers and restart charges once a decision is made about the baseball season.

The cancellation deadline for MLB EXTRA INNINGS will be extended to reflect the delayed start of the season. Additionally, any payments already made for the 2020 MLB season will be credited to customers' accounts.

There is no need to call for the refund, and please allow 1-2 billing cycles for credit(s) to appear. Billing will restart after the MLB announces the season start.

We’re also postponing payments for MLS Direct Kick subscriptions. We will notify customers and restart charges once a decision is made about the MLS season.

We are also actively monitoring developments with the suspension of the NBA season and will proactively communicate with NBA League Pass subscribers regarding potential refunds/credits as events develop.

Thanks,

The AT&T Community Team

(edited)

New Member

My bill is showing 2nd installment of 6 for MLB package. Should I just call in to get this corrected?

New Member

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5 Messages

@VLynn9399 Don't bother. I just tried to call. The automated answering refused to direct me to an agent. It kept misunderstanding what I was trying to say, even when I said "speak to an agent". I'm not paying my second installment. Screw this. I'm not here to indemnify their losses.

New Member

I too have been billed $30.50 (2nd installment) for MLB extra Innings. No telling when the 2020 baseball season will kickoff if at all. I will not pay the 2nd installment (subtracting $30.50) from my bill and will wait for a refund of $30.50 (installment 1) if baseball is not played this year.

Juniper

ACE - Expert

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15.6K Messages

@MrSteeler

Refusing to pay your bill is not how it works. Only goes bad for you with valid late fees, starting down the collection path.

Here is the actual situation with MLB Extra Innings:

The cancellation deadline for MLB EXTRA INNINGS will be extended to reflect the delayed start of the season. Additionally, any payments already made for the 2020 MLB season will be credited to customers' accounts.

There is no need to call for the refund, and please allow 1-2 billing cycles for credit(s) to appear. Billing will restart after the MLB announces the season start.

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Contributor

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6 Messages

@dskemp

I didn't pay my first installment (baseball package) and ATT went to my bank account and took the money anyway!

Juniper

ACE - Expert

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15.6K Messages

2年前

You will need to call DirecTV about any credits for your account. This is a public forum of other customers, and so far there has not been a public announcement regarding the League Pass.

Likely there will not be one automatically applied, but they may have one in place for people who call about it due to suspended games.

New Member

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2 Messages

Juniper have you actually tried calling DirectTV. That is a funny post.

Juniper

ACE - Expert

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15.6K Messages

@cassiday55

Yes I have called DirecTV. Only time I have had an issue getting through is right now. Many call centers closed, and even ones that are open have employees on extended leave. So of course they are short staffed. And the situation doesn't reduce how many people are calling in. So as a business and the individual employees, they are suffering just like the rest of us. Covid-19 situation is NOT funny.

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Contributor

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6 Messages

@Juniper I do understand the situation Coronavirus put all of us in, but ATT/Directv gave us (i think) the chance to cancel programming. The problem I have is that they can't be contacted to do so. How is that helping us the customers, they needed and still do to find a way to give us another way to contact them. In the past you can cancel programming from their home page, that is no longer the case, that would have been very handy nowadays.

Juniper

ACE - Expert

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15.6K Messages

Sports subscriptions were only cancelable over the phone, like pretty much everything else. Their business model, like other companies, is built around having live agents talk to you in order to minimize how much revenue is reduced and to upsell other products and services.

With the situation they are very understaffed. They can't put more agents on the phone against stay at home orders. So it comes down to either one keeps trying to get through, or to give some time for stay at home orders to end so staffing can return to normal levels and call before the season starts to opt out.

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New Member

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2 Messages

@Juniper I did not state the the virus was funny, I take it very serious as I am up in my years and I have other conditions. There is nothing funny about it. Your suggestion to call DIRECT TV for assistance is funny. I agree they dont have the staff to support during these times and maybe you should not recommend that people call during these times. Why would you even suggest this knowing their situation. I do think that ATT should direct some energy to proper billing. Please do not try and put words in my mouth. Not one of your better responses.

New Member

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1 Message

2年前

Are yo going to give us credit for paying the MLB package and the MLB has cancelled their starting game???

Note: This comment was created from a merged conversation originally titled Major League Baseball monthly fee
shannon02

ACE - Expert

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16.1K Messages

The season start at this moment is being delayed not canceled.

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New Member

Since the 2020 season is going to start late (shortened) on cancelled completely, will the charge for it on this months bill be returned?

Note: This comment was created from a merged conversation originally titled MLB Extra Innings 2020

New Member

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1 Message

If there aren't any baseball games being played due to the Coronavirus will people that have the MLB package be receiving a credit?

Note: This comment was created from a merged conversation originally titled MLB Package
sandblaster

ACE - Expert

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1.5K Messages

You pay for the season so as of now, nothing has been cancelled. The season start may get delayed but until they actually decide to cancel part of the schedule and show less games, it is too soon to say what, if any, credit will be given.

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sandblaster

ACE - Expert

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1.5K Messages

No. Not until anything is actually cancelled. You pay for the season and as of now, all games are still scheduled to be played.

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Community Support

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263 Messages

2年前

Hi @df2673,

We are actively monitoring developments with the suspension of the MLB & NBA seasons and will proactively communicate with MLB Extra Innings subscribers and NBA League Pass subscribers regarding potential refunds/credits as events develop.

Thank you.


ChrisZ, AT&T Community Specialist

(edited)

New Member

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1 Message

@ATTHelpForums That's really clueless...Why doesn't ATT/DTV simply NOT start charging us for MLB until the season definitively start in these unusual times to give customers a break?!? This is the kind of corp action that causes "cutting of the cord" to move on to other providers!

Contributor

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6 Messages

I'm interested in cancelling my extra innings package, but the is no way to contact anybody as when you call you have to wait for ever (in my case I waited for more than 3 hours). I'm told that I have until April 2nd to make changes, but if you can't contact them how in the world you can cancel it. I do understand the situation, but there must be another way to contact ATT.

New Member

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3 Messages

Same for me. I see a (Edited per community guidelines) (Edited per community guidelines) resulting around this. Im an attorney.

(edited)

shannon02

ACE - Expert

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16.1K Messages

Then you should know that DTV customers are limited to binding arbitration.

(edited)

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New Member

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1 Message

They are NOT communicating with current subscribers and you can't talk to a person or even email them. I bet if we skip payment they will be able to contact us!

New Member

2年前

With the postponement of professional sports is there going to be a credit or reduction in costs for these packages?

Note: This comment was created from a merged conversation originally titled MLB Extra Innings
shannon02

ACE - Expert

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16.1K Messages

Until there is actual cancellation of games I doubt the MLB will give DTV any money back to refund to its customers.

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Tutor

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7 Messages

Maybe you do not understand. There are NO games. ALL sports are currently cancelled. I, for one, would like to cancel my MLB Extra Innings subscription but it is very difficult to get thru to DirecTV by phone. There is no other way to cancel the subscription except by phone.

shannon02

ACE - Expert

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16.1K Messages

They are not canceled just postponed, only spring training was canceled and you only have until the March 26 postponed season opener to cancel after that you are locked into the full season.

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New Member

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1 Message

@shannon02 Your statements mean nothing... There is no one to contact because AT&T has horrible customer service that is now magnified by the Covid-19 crisis.... Ultimately, this is AT&T's responsibility to correct! Especially when multitudes of customers are trying to get it rectified with NO RESPONSE!

Juniper

ACE - Expert

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15.6K Messages

If the season is actually canceled, then DirecTV would process reversals of the installments accordingly.

However at this time they are not canceled, only delayed/postponed. There is a chance of it being canceled, but that has not been announced yet. So without further official direction from MLB (or other leagues), billing remains as normal.

As for discuss with customer service unfortunately you must have patience for that. Covid-19 has left them severely understaffed.

There is no response here as this is a public customer to customer forum, not customer support itself. If you want to know officially what they are doing, or any further updates they release, then check the actual page they have with all the announcements.

https://about.att.com/pages/COVID-19.html

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New Member

2年前

Since I cannot get any MLB games until they begin playing again will I be charged?

Note: This comment was created from a merged conversation originally titled MLB charges
Constructive

Employee

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1.2K Messages

they have been postponed not cancelled last I heard

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T or DIRECTV employee, and the postings on this site are my own and don't necessarily represent AT&T's or DIRECTV's position, strategies or opinions.
mdram4x4

ACE - Master

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6.5K Messages

i think that call would have to come from mlb

as the money you pay directv goes to them, or at least much of it


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New Member

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5 Messages

@mdram4x4 Who cares?? Legally my contract isn't with MLB, it's AT&T. They've breached by not providing a service I'm paying for. I'm not AT&T's insurance policy.

(edited)

New Member

2年前

I paid for NBA League Pass and now it's suspended. I paid for a full season and didn't get one are you going to issue a credit? Also are you going to offer more free preview channels or promotions for Directv customers or is it for only new customers?

Note: This comment was created from a merged conversation originally titled NBA League Pass
mdram4x4

ACE - Master

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6.5K Messages

you pay directv, directv pays the nba

so a refund would be started by the nba, please contact them

preview channels and promotions com from the channel owners

please contact them


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shannon02

ACE - Expert

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16.1K Messages

The NBA will mostly not refund any money until there is an actual cancellation of games.

AT&T CEO has stated he would rather loss customers then run at a loss by giving out more dicounts.

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New Member

"AT&T CEO has stated he would reather loose customers [than] run at a loss by giving out more discounts". ....How pathetic if that's true!!

Juniper

ACE - Expert

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15.6K Messages

Well operate at a profit with a smaller set of customers, or just operate at a loss until you go out of business by too heavily discounting the service to customers who cannot afford or are just feel entitled. It would be pathetic to keep giving unreasonable discounts.

People just need to learn to budget and quit trying to live so far beyond their means.

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For official support call DirecTV 1-800-531-5000 or AT&T 1-800-288-2020.
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New Member

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5 Messages

@Juniper (Edited per community guidelines) kind of response is this???????????????????? Are you really saying consumers who refuse to pay for a service they are NOT getting feel entitled or live beyond their means? Seriously? While AT&T said

they'd rather lose customers than give discounts and run at a loss?? Who's the horrible business person here?? Sure reads liek AT&T to me. You're better off shutting up.

(edited)

New Member

2年前

What is being considered about cost of MLB package with the delay of the baseball season?

Note: This comment was created from a merged conversation originally titled 2020 MBL package

Contributor

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1 Message

2年前

HAs anyone received an answer on credit refunds. I have the season pass and the season is canceled. You would think they would come out with a statement, it’s been 2 weeks and nothing.

Note: This comment was created from a merged conversation originally titled NBA LEAGUE PASS
shannon02

ACE - Expert

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16.1K Messages

Until they are really canceled not just postponed there will be no refunds.

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New Member

2年前

Why am I still being billed for MLB package when season as been put on hold due to virus and no games are scheduled?

Note: This comment was created from a merged conversation originally titled Sports packages

New Member

2年前

Do to the suspension of the start of the MLB season, will our Bills reflect this and not get charged for viewing that will not happen. They may not start the season until Memorial Day.

Note: This comment was created from a merged conversation originally titled MLB EXTRA INNINGS
Constructive

Employee

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1.2K Messages

doubt it it’s been suspended not cancelled

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T or DIRECTV employee, and the postings on this site are my own and don't necessarily represent AT&T's or DIRECTV's position, strategies or opinions.

New Member

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1 Message

2年前

We get the MLB package each year and pay extra for it. Because of the COVID-19 virus, MLB has cancelled all games until further notice. So why is Directv billing me extra for the MLB package if it has been cancelled? I should not be paying for something that is not happening at the moment. I want a refund for any all funds that have been taken for the MLB. Has anyone else encountered this issue and if so, please let me know what you did. Thanks Stephanie

Note: This comment was created from a merged conversation originally titled MLB Package
Jeffster

ACE - Professor

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69 Messages

Cancelled?

MLB has not canceled any games yet, they have postponed the season.

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sandblaster

ACE - Expert

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1.5K Messages

You pay for the season. As of now, nothing has been cancelled, only postponed. There is no reason not to bill you as they normally do. If the season is shortened or cancelled, you will get the appropriate credit then. If you don’t want to pay now, call and cancel. You can always re-add it when the season finally starts.

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New Member

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1 Message

I agree with the original post. The baseball season is DELAYED indefinitely so the monthly billing should NOT BEGIN until the season starts and the service is provided. Once the season starts, they can begin the monthly billing for the current bill cycle and prorate any extra days from the previous unbilled month.

shannon02

ACE - Expert

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16.1K Messages

Problem is DTV has already payed MLB for the season so are billing customers to recoup the cost. If MLB cancels the season they will return the cost to DTV who will then return it to the customers who ordered it.

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Juniper

ACE - Expert

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15.6K Messages

DirecTV has an agreement with the MLB that they start installments before the start of season (giving you time to opt out if you want). Currently with games delayed (not canceled) you still pay for the upcoming season.

Billing system is not designed to delay reoccurring costs. DirecTV is keeping an eye on the situation with communication from the MLB in case anything automatically needs to be done (such as if season simply gets canceled). But right now it works as normal. So you would need to call DirecTV to discuss if you could opt out of the MLB Extra Innings as you want to wait until you know for sure what is happening with the games.

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New Member

2年前

mlb extra innigs has been postponed. will I still be charged

Note: This comment was created from a merged conversation originally titled will I be charged for mlb extra innings ?
Constructive

Employee

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1.2K Messages

yes it’s postponed not cancelled there is no guarantee of when you see the games just that you will see them. This is an issue you would need to take up with mlb as At&t only passed your payment to them

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T or DIRECTV employee, and the postings on this site are my own and don't necessarily represent AT&T's or DIRECTV's position, strategies or opinions.
DIRECTVhelp

Community Support

 • 

15.3K Messages

We are here to help you with your MLB extra innings, @05061949dob.


 


Thank you to @Constructive for the useful information.


 


The MLB has suspended the season until at least Mid-May with no startup date determined yet. MLB will announce the effects to the 2020 schedule at a future date. 


 


If you have any other questions or concerns, please reach out to our customer service at (8002882020) or by

chat


 


Thank you for choosing AT&T.


 


Marc, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T or DIRECTV employee, and the postings on this site are my own and don't necessarily represent AT&T's or DIRECTV's position, strategies or opinions.

New Member

 • 

5 Messages

@ATTHelp YOU never answer the phone and the chat has been disabled for weeks and weeks Try again. Refund the money or credit accounts or face a class action suit that could be put together very quickly. NO ONE cares if AT&T hass passed along the money. That's not our problem. We're not here to pay for your mistakes. We pay for a service, not to indemnify AT&T.

(edited)

New Member

2年前

Good Evening. With the suspension of the NBA, I do not want to be continously charged for NBA League Pass on my account.

How can I have it removed?

Note: This comment was created from a merged conversation originally titled CANCELLING NBA LEAGUE PASS
Constructive

Employee

 • 

1.2K Messages

call and cancel it. Be prepared for long hold times though. Most have reported 2 plus hour hold times

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T or DIRECTV employee, and the postings on this site are my own and don't necessarily represent AT&T's or DIRECTV's position, strategies or opinions.

New Member

@Constructive WOW! Surprised they would not just cancel it for everyone automatically....Thank you!

Constructive

Employee

 • 

1.2K Messages

if they cancel everyone and they start playing next eeek how would that fair?it hasn’t been cancelled only postponed. If they don’t play at all then refunds would probably be put into effect

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T or DIRECTV employee, and the postings on this site are my own and don't necessarily represent AT&T's or DIRECTV's position, strategies or opinions.
shannon02

ACE - Expert

 • 

16.1K Messages

AFAIK you can't cancel after the season start.

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New Member

2年前

Because there is no sports being played, will I still be charge for an entire sports package... i.e. MLB Extra Innings
Note: This comment was created from a merged conversation originally titled COVID-19
shannon02

ACE - Expert

 • 

16.1K Messages

AFAIK unless you cancel before March 26 then yes unless they actually cancel any games.

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mdram4x4

ACE - Master

 • 

6.5K Messages

this is up to the sports league


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