Voyager
Online Directv hung up on Install Player
Everything was working fine. Didn't use for a couple of days. Then, for past 3 days, every time I hit "watch now", after lag, goes to window telling me to install player. I have uninstalled and reinstalled player multiple times, reinstalled flashplayer, cleared cache/history, and checked settings --- over and over. Nothing has changed. Aside from recurring instructions to install player, no other error messages. I have tried IE, Chrome, and Firefox. The same thing. Apparently, I am not only one with issue. Calls to tech support have yielded NOTHING, except eating up time and aggravation. Not happy. HELP!
DIRECTVhelp
Community Support
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255K Messages
5 years ago
We're here to try to help, @Stevie224.
When you uninstall the video player, are you uninstalling the whole application, or just the Cisco Video Guard file? You should try to uninstall the entire application, to make sure you get rid of any file that may have been corrupted.
You should also check out the thread of solutions related to the DIRECTV Player being stuck on an install loop. Click "Go to Solution" to see 4 workarounds available.
You should also check to see if there are any updates needed on your device.
We hope this helps!
John, AT&T Community Specialist
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Stevie224
Voyager
5 years ago
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DIRECTVhelp
Community Support
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255K Messages
5 years ago
Hello @Stevie224,
When you spoke with Tech Support, what troubleshooting steps did they recommend?
Also, have you tried running diagnostics on your service with the Troubleshoot and Resolve Tool to try to find a resolution?
Aminah, AT&T Community Specialist
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Stevie224
Voyager
5 years ago
Left out installing and trying Firefox as well. No better.
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