Tutor
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11 Messages
Some channels I can't access
I'm having an issue with our Directv on demand. Most of the "channels" work fine, but some don't. For example...when I go to A&E on Demand and try to record something, it says "would you like to add this channel to your Directv Package? Call...." I called Directv and the "tech" guy told me I should be getting it. After spending 30+ minutes on the phone basically unplugging and then plugging the receiver, he said it must be the receiver and I would need to get a new one. I told him it can't be the receiver because it is happening on the other ones as well and they were bought at different times. Obviously my response messed up his "how to troubleshoot with the customer" response script and all he could say was I needed to buy another receiver.
Clearly this guy doesn't know what he is talking about...anyone have any ideas in here?
Frustrated in Nashville...
litzdog911
ACE - Sage
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46.4K Messages
14 years ago
Sounds like a problem with your account's program/channel authorizations. I'm surprised that the support rep couldn't fix this for you. See if this helps ....
http://www.directv.com/resend
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volntitan
Tutor
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11 Messages
14 years ago
They did do a "resend" and that didn't work. We have a private office viewing account. Honestly I can live without A&E On Demand....it was just frustrating that technical support's knowledge base ends at "turn it off and on" so to speak.
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TexasBrit
ACE - Expert
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14.1K Messages
14 years ago
Do you have A&E on your regular DirecTV channels?
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volntitan
Tutor
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11 Messages
14 years ago
Yes. I have A&E on regular DirecTV channels.
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dcd
Expert
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20.7K Messages
14 years ago
How long after you connected your system did you try the A&E download? The Cinema On Demand has a lot of components and we see a lot of posts from impatient folks who try to connect prior to 24 hours when only part of the underlying material is available.
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volntitan
Tutor
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11 Messages
14 years ago
I've been connected for over a year. It wasn't a big deal...more of an annoyance until the real lack of any help last night from "tech support". Now because I was told I need to return my receiver and that will fix the problem, it is more of a mission 😉 When I asked the guy how if it was a receiver issue why it was doing the same thing, he basically told me all he could help me was the receiver I called about.
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dcd
Expert
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20.7K Messages
14 years ago
I seriously doubt you have a DVR issue and also doubt replacing it would alter your situation. I'm not sure about the "office account" but I can tell you how to get a fresh look at the entire Cinema On Demand system. For specifics I need to know how the DVR is connected to the router. Whole Home BB adapter, direct Ethernet cable connection DVR to router, wireless adapter DVR to router?
Here is the basic reset.
Do a red button (inside card door) reset of the DVR. When it's booted up, do thus: Menu -> .....setup -> system setup -> network setup -> restore defaults. At this point stop and go to your router and disconnect AC power for a minute and plug it back in. When all the lights settle down, go back to the DVR and run the "connect now" command. You should get a "connected to Internet" message. Allow 24 hours for the system to download then try downloading a concert from channel 1239 as a test.
Be sure to wait the 24 hours so all the internal links get organized.
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