DIRECTV Community Forums

Tv suddenly has no signal

My primary TV works fine. My secondary TV has a “No Signal” message. Nothing has changed except that the TV suddenly does not have a signal. I have tried rebooting the secondary box and it does not help. I cannot speak to a live support person because the computer keeps hanging up on me.

Responses

nabukl

ACE - Professor

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2.3K Messages

5 years ago

Put the tv on The correct input, a simple "no signal" message is a TV issue NOT a DirecTV error message.

10

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X

X145Who

New Member

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4 Messages

That is correct. What the TV is not getting a signal from is the Direct TV box. I need to know how to make the box do its job. The TV only has one input. It has been working until now. Nothing has physically changed with the set up. Why is the Direct TV box not sending a signal to my TV?

5 years ago

0

Constructive

Employee

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34K Messages

Toggle through the tv inputs. If it has only 1 input then most likely it’s on the tuner and not auxiliary input. Regardless it’s a tv issue not a direct tv issue

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.

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5 years ago

0

Juniper

ACE - Expert

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22.6K Messages

@X145Who

Unless the TV is 50+ years old, it has at least 2 inputs. All TVs have a antenna (ANT) input. TVs that are pre-HD (not old enough to be tube TVs or such) will just have the ANT and A/V (red/white/yellow). Even a simple HD TV usually has ANT, A/V, and a HDMI input.

So either there is an INPUT you don't understand, or your TV is extremely old. If it is that old where you are connected to the ANT input, then you need to be on the TV's (not DirecTV) channel 3 or 4 as that is how that connection works for DirecTV (or an old fashion VCR). But if your TV and equipment are that old, it will not work for much longer as DirecTV has been in the middle of shutting down the outdated setups.

What is the make and model of your TV?

What model DirecTV box?

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5 years ago

0

X

X145Who

New Member

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4 Messages

I was finally able to speak to a person at customer support. After troubleshooting for 35 minutes they determined that the Direct TV box was defective and scheduled a tech to come out and replace it. Thank you to everyone who tried to help.

5 years ago

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Juniper

ACE - Expert

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22.6K Messages

A replacement box is shipped to you. They send a tech only if there is something else wrong in the cabling or dish as a box is just a simple swap.

Sending tech out is $99, delivery of a replacement box is $19.95.

Still I am curious on the model of DirecTV box and TV if everything was properly checked.

-------------------------------------------------------------------------------
(Included after every post)
I am a customer, not an employee. This is a public forum.
For official support call DirecTV 1-800-531-5000, DIRECTV STREAM 1-888-429-4023, or AT&T 1-800-288-2020.
www.directv.com or www.att.com

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

5 years ago

0

L

lperk

1 Message

1 year ago

fire tv get no signal issue with HDMI2, bought new tv, bought new HDMI cables, new direct tv receiver. switched cables from HDMI2 to HDMI1 still no signal, reset remote, no signal any ideas?

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Juniper

ACE - Expert

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22.6K Messages

1 year ago

@lperk

Test another HDMI cable, box with that TV, or another HDMI device to help narrow down what the issue is.

For more guidance please start a fresh thread as this one ended a few years ago.

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