New to the Community? Visit the Community How-To and Guidelines to get started.

Satellite Equipment
Get help with your DVR, receiver and satellite equipment.
-11734
All
Question
transfer service to new home requirements
Will I need the main Direct TV box to set up service in my new home. I will not occupy the home for a week, after the install can I take the main box back to the home I'm in for the next week?
Question
214
1
0
equipment upgrade
I have a pretty old system it looks like an AT-9 dish and two H24 Receivers. I've had the service tech out here a couple of times and he's recommended I upgrade my system. One receiver is one our porch. The other receiver is in the rec room and I have a HDMI 4k splitter off the box to upstairs bedro
Question
1.4K
16
0
Digital out on DirectTV Mini Genie
In looking at a pic of the back of the Mini Genie, it looks like it doesn't have an optical out for my wireless headphones. Please correct me if I'm am overlooking something, but it looks like I have to connect with RCA cables. I'm confused...I thought RCA cables were analog, so why does it say Digi
Question
405
22
0
Accepted Solution
HISENSE COMPATIBILITY
Bought a 55" U8 Hisense TV. OTHER TVs in the house work with the Direct TV receiver we have. Hisense sound cuts out on almost ALL HD channels, but plays fine on ALL non-HD channels. Sound blips in only about 5% of the time on the HD channels. Any suggestions? Might the receiver just be out of date?
Question
1.3K
12
0
Can't find internet signal.
I installed the new modem they sent to replace my old modem/router. Now, my computer sees the internet, my phone sees it, but not the Direct TV.
Question
139
1
0
Guide
On my DVR receiver, the guide keeps popping up randomly. it's not a functional guide, all it does is obstruct the view. the only way to get it to go away is to bring up the actual guide and exit. but it comes back a few minutes later. what can i do to fix this?
Question
217
2
0
Cancellation Policy
Concerning a new install, I understand there is a 24 hour window for canceling. Is there any kind of charge for the install and then... uninstall if one is not satisfied?
Question
489
11
0
Dish Installation Issue
My mother is a customer of Direct TV/AT&T. She has had that service for approx 5+ years. The original installation was mounted thru shingled roof top. Some 2-3 years ago, a service tech uninstalled that roof mounted dish and re-mounted it to a higher position on her roof. This done w/out knowledge o
Question
162
2
0

