Streaming Setup & Equipment

I keep losing my Internet connection on my DirecTV stream device. A repair man from my ISP was here yesterday for 3 hours and completely redid all of the wiring. I am still having the problem. The stream device is AT&T C71KW-400. I have not found any link to update the firmware or even to see how to

Why do I keep losing my Internet connection on my DirecTV stream device? I looked for an option to upgrade my firmware, but can't find one.

On multiple TVs, We have to reset the attached Genie Airs after two days. When turning the TV/GP on via the remote, the screen comes up the DirectTv shade of blue, indicating that the HDMI interface is working fine and it’s the GP that isn’t transmitting the correct data. The devices are only a mont

I have two DirecTV Stream devices (not the new Gemini, the previous box). One hooked to a Samsung TV the other to a LG TV. During the night last night I noticed that the blue power light on the DTV box connected to the LG TV was on. I assumed the box was getting a software update. This morning I fou

I have a Mitsubishi DLP TV (WD 82642) from 2012. I have severe light sensitivity issues and I cannot use newer LED TVs, so I'm stuck with this one. I signed up for DirecTV Stream but I can't get the Gemini Air dongle to work with my TV. I thought it was an HDMI issue (I think my TV has 1.3 or 1.4) b

I have direct TV at our lake house. Can I stream direct to my home TV?

I was able to get DirectTV to stream to a different location, but there is no sound-just the picture. Any advise? Thanks!

I have been shipped two Gemeni air devices after the first one would not pair any bluetooth headset after trying four different model headsets. A week later I received a replacement Gemeni air device. I experienced the same issues. I have unpaired all bluetooth devices from my LG TV as well as all o

Hello all, I’ve been a DirecTV satellite customer for 11 years and I’m now making the switch to streaming. My problem is I cannot get any of the Gemini Air receivers I ordered to connect to my WiFi. Each of the 3 Gemini Air receivers I’ve tried acts the same: it will power up, it pairs with the remo

We currently have Dish, which comes in through our receiver. However, when we plug in Gemini to that same location, we only get audio. Does anyone know why this is happening? Gemini works fine plugged into the tv's HDMI but as expected the audio is only going through the tv, not our surround sound.