U-verse TV Equipment

U-verse TV Equipment

How to install, troubleshoot & fix your equipment.

855

(1099)
U-verse gateway won't reach both ends of the house

I have U-verse and there doesn't seem to be a good place to put the U-verse gizmo such that it reaches both ends of my S-shaped house without issues. AT&T says I'm only allowed 1 gizmo. What other solutions are available, can I hard-wire the cable boxes somehow? Like if I get an ethernet switch and

Question

158

7

0

Cannot get any help

We have a Uverse receiver that has been going out for some time. We called to get a replacement. The new receiver came and It would not connect. We called and they sent a second receiver. Still nothing. We have talked to tech support 3 times and all they do is read from a script and do “trouble shoo

Question

83

1

0

Accepted Solution

Official Solution

Remote S10-S1 won't turn off AV Receiver with TV and U-verse

I was finally able to get my Denon AVR-1912 AV Receiver programmed in my U-Verse S10-S1 remote. When I select Aux, it powers the AV Receiver on and off, but it won't control the volume (which is half the point of an AV Receiver). I tried codes 5006, 5048, 5054, 5085, 5129, 5130, 5131, 5132, 5134, 51

Question

184

6

0

U-verse is not avaialble at this time. Please try again later.

Our DVR won't connect given the message above and option to Restart. When I restart the DVR it returns to the same screen with same message. Diagnostics says problem is internal. Tech came out and tested system a couple of months ago due to same issue and charges us $150 for new wire and splitter. W

Question

234

5

0

Big red “X” center of screen.

Big red “X” center of screen. red and blue light constant cannot turn box off no picture Forced to use ROKU

Question

95

1

0

Red X on TV and disaster recovery does not work

Have tried all 3 recovery methods to no avail.

Question

126

1

0

U-VERSE GATEWAY ISSUE

TV DISPLAYS LARGE RED X--PRESSING REMOTE KEYS OR REBOOTING DOES NOT CHANGE ; ATT DIAGNOSTICS INDICATES "GATEWAY OUT OF SYNC OR OFFLINE" A CALL TO CUSTOMER SUPPORT RESULTED IN A SCHEDULED CALL BACK TOMORROW. ANY SUGGESTIONS?

Question

89

1

0

Receiver

UVERSE receiver powered off and won’t power back on.

Question

90

1

0

DVR has randomly dropped programs -- three different times now!

So I have had Uverse for about 14 years now. I used to have the DVR capacity get down to around 4 or 5% and programs recorded would randomly drop as other scheduled programs got recorded. That is NOT what is going on here. With the original DVR Motorola box I had, back in December or January I think

Question

299

3

0

Red X on one TV screen with Uverse

I have tried all the reset instructions including the disaster recovery. In looking at all the comments I may need a new receiver. I cannot see how to request on the AT&T website under support. Are AT&T employees monitoring this so they can send me a private message regarding this?

Question

100

1

0

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