U-verse TV Equipment

U-verse TV Equipment

How to install, troubleshoot & fix your equipment.

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U-verse remote replacement fee

Our U-verse remote (S10 S4) recently began to malfunction. Some of the buttons have stopped working. Resetting the receiver does not help. I contacted TS at 1-800-288-2020 The phone rep informed me they could send a replacement for $20, mentioning something about insurance? My understanding is that

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1.5K

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What is wrong with ATT Customer Service?

These are notes from the latest ordeal with ATT... ATT June 2022 6.16.22 Columbia, SC STORM. Power outage. ATT modem not working. Troubleshoot (using my phone). 7:41 PM Called ATT 1.800.288.2020 8:48 PM. Customer Service (CS) called back (from 1.855.419.7365) CS named India. Ran tests. Front of mode

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246

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U-verse gateway won't reach both ends of the house

I have U-verse and there doesn't seem to be a good place to put the U-verse gizmo such that it reaches both ends of my S-shaped house without issues. AT&T says I'm only allowed 1 gizmo. What other solutions are available, can I hard-wire the cable boxes somehow? Like if I get an ethernet switch and

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157

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Cannot get any help

We have a Uverse receiver that has been going out for some time. We called to get a replacement. The new receiver came and It would not connect. We called and they sent a second receiver. Still nothing. We have talked to tech support 3 times and all they do is read from a script and do “trouble shoo

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82

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Remote S10-S1 won't turn off AV Receiver with TV and U-verse

I was finally able to get my Denon AVR-1912 AV Receiver programmed in my U-Verse S10-S1 remote. When I select Aux, it powers the AV Receiver on and off, but it won't control the volume (which is half the point of an AV Receiver). I tried codes 5006, 5048, 5054, 5085, 5129, 5130, 5131, 5132, 5134, 51

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182

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U-verse is not avaialble at this time. Please try again later.

Our DVR won't connect given the message above and option to Restart. When I restart the DVR it returns to the same screen with same message. Diagnostics says problem is internal. Tech came out and tested system a couple of months ago due to same issue and charges us $150 for new wire and splitter. W

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225

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Big red “X” center of screen.

Big red “X” center of screen. red and blue light constant cannot turn box off no picture Forced to use ROKU

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94

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Red X on TV and disaster recovery does not work

Have tried all 3 recovery methods to no avail.

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126

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U-VERSE GATEWAY ISSUE

TV DISPLAYS LARGE RED X--PRESSING REMOTE KEYS OR REBOOTING DOES NOT CHANGE ; ATT DIAGNOSTICS INDICATES "GATEWAY OUT OF SYNC OR OFFLINE" A CALL TO CUSTOMER SUPPORT RESULTED IN A SCHEDULED CALL BACK TOMORROW. ANY SUGGESTIONS?

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89

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Receiver

UVERSE receiver powered off and won’t power back on.

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90

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NEED HELP?

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