
U-verse TV Equipment
How to install, troubleshoot & fix your equipment.
855
All
Question
Att Rip off?
Anyone else have such consistent time consuming issues with service they feel the are being ripped off , stolen from, or conned by ATT? They have never provided consistent service. I spend hours every month on the phone or hosting techs in my home yet I always pay the full bill. How can I get a refu
Question
274
4
0
Screen freezes on the DVR box TV
We just converted our uVerse from coax to complete digital yesterday. The DVR is in the living room and it keeps locking up, restarting and coming back online. This did not occur with coax.
Question
202
10
0
Does an order actually get placed if you use the help and troubleshooting guide?
I have had some really awful pixelation pretty much the last 5 days, (although yesterday the picture quality was perfect most of the day!). I did a complete reset of the router and used the "disaster reset" on the DVR Neither worked. Meanwhile, I tried the help and trouble shooting guide through the
Question
139
8
0
Repeated "system unavailable" errors on DVR
About 3 or 4 months ago, I began having constant problems trying to schedule recordings. Whether I am in the guide or have selected a program and brought up the info screen, when I try to hit the record button I get a message saying "system currently unavailable, please try again later." Either by t
Question
426
12
0
ATT - Censor This!
Feel free to delete the account ATT. So Sorry you don't like us telling other folks in the community about your poor customer service. So just like your rep said to me this morning, "What's Uverse"? I am happy to report that Spectrum is here installing as we speak. ATT, do I have to draw you a pic o
Question
188
2
0
18 phone attempts to get UVerse support met with failure. One call to their competitor SPECTRUM and I have new provider tomorrow!!!!
Very unfortunate. I've been with ATT all my life. When everyone else was going with the baby bells, I stayed with ATT. When they launched UVERSE, I was in the front of the line. No longer. Last year I had to dump their cell phone service due to lack of support. Looks like the same problem has infect
Question
57
0
DVR showing disconnected message, lost DVR for no apparent reason.
Have rebooted controlling unit several times, no luck. What can we do?
Question
136
1
0
Not getting Uverse on only one TV
For a day or two Uverse was freezing on only one TV. It is a wired receiver. Now the guide says there are no channels to display. All other TVs are fine. I have reset the receiver and gateway several times.. Is it just s bad box??
Question
155
3
0
Returning AT&T Equipment Received in Error
What should be done to return AT&T Equipment Received in Error? A replacement AT&T U-verse TV Wireless Receiver (VIP2500) was requested. What was received via FEDEX the next day was an AT&T U-verse TV Wired Receiver (VIP1200). So, now AT&T is requesting that the AT&T U-verse TV Wireless Receiver (VI
Question
168
2
0
Recording problem
Tonight, the item “Recordings” disappeared from the ATT U-verse listings and in its place “On Demand” is there. Can’t record anything.
Question
62
0
0

