U-verse TV Equipment

U-verse TV Equipment

How to install, troubleshoot & fix your equipment.

778

(1031)
Trying to understand HDMI connection from STB to TV and no sound

Older generation Samsung TV, older generation Sony receiver, VIP2250 ATT box, current version of HDMI cables. Every few years I try to figure this out, get stuck, then leave things alone. The receiver doesn't have HDMI connections, the TV has 3 (none are labeled ARC). My connections work this way: A

Question

746

10

0

Why do I have a red x on my screen?

Lost all my recordings and my device doesn’t work.

Question

2.7K

1

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U-verse service request?

We have both U-verse Internet and TV and recently had storm damage which broke of our electrical power service pole. We had the pole replaced and power restored. The U-verse wiring is still connected, but barely. Since this has happened we have had bandwidth issues that I don't remember having befor

Question

95

3

0

Gateway and modem models

The gateway I have is model NVG599 and the modem model is VAP2500. Are these the most up to date components?

Question

161

1

0

Series Record issues

I just checked the Scheduled recordings tab and was shocked to see several shows listed numerous times as a Series Record. I did not set these series up to record. They are not listed on the Series tab. Thank goodness I looked because there were about 150 episodes scheduled of various shows that I h

Question

107

1

0

Inverse TV box

The TV screen has a gray wheel and then it goes to a red wheel

Question

101

1

0

Recorded shows keep disappearing

For the last week or so my recorded shows list on my U-verse DVR keeps getting shorter and shorter. Even some shows I have set to not be deleted until I delete them have disappeared. I have tried rebooting the DVR as suggested but the deleted shows do not reappear. This has happened to both recent r

Question

214

5

0

Frustrated with how to get service for Uverse account

I have been a Uverse subscriber for several years now and have loved the service. Now when I need a technician, I can't talk to anyone for assistance to reboot my services; I have a Roku TV and can get service for regular programs but my Uverse it not allowing me to receive my program services at al

Question

169

5

0

Closed

Uverse control unit needs service.

Uverse device does not respond.. Was told that I need a new one but would like to have instruction on how and where I get a new one and when. I have been without service for a week.

Question

83

2

0

Uverse remote

I can program my uverse remote to the TV but when I press the ATT button on the remote the TV button flashes 4-5 times and beeps. The TV is then deprogramed?? Help IK

Question

167

13

0

NEED HELP?

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