U-verse TV Equipment

What should be done to return AT&T Equipment Received in Error? A replacement AT&T U-verse TV Wireless Receiver (VIP2500) was requested. What was received via FEDEX the next day was an AT&T U-verse TV Wired Receiver (VIP1200). So, now AT&T is requesting that the AT&T U-verse TV Wireless Receiver (VI

Tonight, the item “Recordings” disappeared from the ATT U-verse listings and in its place “On Demand” is there. Can’t record anything.

How do I know if you have received my equipment that I returned?

Hello! I returned my second U-verse receiver via The UPS Store months ago but am still being billed $10 per month. AT&T Customer Service has told me twice it's not not their problem. The UPS Store says the "AT&T Equipment Return Receipt" it gave me is proof I delivered the equipment as instructed by

I have a Getting Information message in the guide on every channel on every receiver in my house and it's been that way for 2 days. I've tried unplugging, waiting 15 secs and plugging back in but nothing. Any suggestions?

I’m getting Error Code 401 on my Uverse DVR when I try to ‘Search’ for programs to potentially record. It’s been happening for a few days on all tvs in the home. Any advice on resolving this issue?

Initially, the power button was not functional and the Link, HD, and Record lights would blink simultaneously at about a 6-7 second interval. I pressed the reset button for 10 seconds and it restarted but never got past the three blinking dots at restart. I then got on the forum and followed the ins

I have 4 cable boxes, after a power outage Dec. 30 night, 1 of the boxes does nothing. The power light flashes constantly and will not shut off the power. I spent an hour Dec. 31 with U-Verse tech on the phone but he couldn't resolve the problem. I am convinced the problem is in the Cat 5 cable feed

My DVR runs through an Ethernet cable not wireless and while watching live tv or the DVR the screen constantly freezes or pixelated, not sure the correct term. This never happens while streaming. I’ve rebooted and checked all the wiring. Any ideas why this could be happening? Doesn’t make sense to m

I am building a new house and am planning to transfer my U-verse service to the new house. I will have 2 computers, 6 smart TV's, 2 gaming consoles and 5 U-verse Boxes. I will be using a mesh system for my wi-fi and would like to hardwire everything except laptops, tablets, phones, appliances and pl