U-verse TV Equipment

U-verse TV Equipment

How to install, troubleshoot & fix your equipment.

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18 phone attempts to get UVerse support met with failure. One call to their competitor SPECTRUM and I have new provider tomorrow!!!!

Very unfortunate. I've been with ATT all my life.  When everyone else was going with the baby bells, I stayed with ATT.  When they launched UVERSE, I was in the front of the line.  No longer.  Last year I had to dump their cell phone service due to lack of support.  Looks l

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Exercise TV or other workout channel?

I used to be with Comcast and they had an exercise TV channel that was on demand. does ATT U-verse offer this?

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25K

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DVR showing disconnected message, lost DVR for no apparent reason.

Have rebooted controlling unit several times, no luck. What can we do?

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115

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Not getting Uverse on only one TV

For a day or two Uverse was freezing on only one TV. It is a wired receiver. Now the guide says there are no channels to display. All other TVs are fine. I have reset the receiver and gateway several times.. Is it just s bad box??

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134

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Returning AT&T Equipment Received in Error

What should be done to return AT&T Equipment Received in Error? A replacement AT&T U-verse TV Wireless Receiver (VIP2500) was requested. What was received via FEDEX the next day was an AT&T U-verse TV Wired Receiver (VIP1200).  So, now AT&T is requesting that the AT&T U-ve

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144

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Recording problem

Tonight, the item “Recordings” disappeared from the ATT U-verse listings and in its place “On Demand” is there. Can’t record anything.

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Returned equipment

How do I know if you have received my equipment that I returned?

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90

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ATT still billing me for returned receiver; The UPS Store gave me a return receipt but Customer Service says ATT has no record

Hello! I returned my second U-verse receiver via The UPS Store months ago but am still being billed $10 per month. AT&T Customer Service has told me twice it's not not their problem. The UPS Store says the "AT&T Equipment Return Receipt" it gave me is proof I delivered the equipment as instr

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Guide not working

I have a Getting Information message in the guide on every channel on every receiver in my house and it's been that way for 2 days. I've tried unplugging, waiting 15 secs and plugging back in but nothing. Any suggestions?

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305

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DVR error code 401 - unauthorized

I’m getting Error Code 401 on my Uverse DVR when I try to ‘Search’ for programs to potentially record. It’s been happening for a few days on all tvs in the home. Any advice on resolving this issue?

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