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HISENSE COMPATIBILITY
Bought a 55" U8 Hisense TV. OTHER TVs in the house work with the Direct TV receiver we have. Hisense sound cuts out on almost ALL HD channels, but plays fine on ALL non-HD channels. Sound blips in only about 5% of the time on the HD channels. Any suggestions? Might the receiver just be out of date?
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Satellite Equipment
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How do I purchase online?
The direct TV website appears to be broken. I tried to purchase your service online through multiple different computers, iphone, ipad, and windows 11 laptop. Each time I get a 'validation errors' message and your website never lets me complete the purchase. I tried with three different credit cards
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Satellite Account
261
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Can't find internet signal.
I installed the new modem they sent to replace my old modem/router. Now, my computer sees the internet, my phone sees it, but not the Direct TV.
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Satellite Equipment
158
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Guide
On my DVR receiver, the guide keeps popping up randomly. it's not a functional guide, all it does is obstruct the view. the only way to get it to go away is to bring up the actual guide and exit. but it comes back a few minutes later. what can i do to fix this?
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Satellite Equipment
258
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New Gemini Remote...
Is the Gemini remote supposed to work the genie receiver as well?
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Satellite Equipment
168
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firestick with Directv app
I have installed the DirecTV app on multiple TV's at my home with new Firesticks. After I login to my DirecTV account through the app with the firestick, I get a screen showing "live & upcoming sports" with scores that are current & updating on the screen but at this point I can't get to the DTV gui
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Watching on Satellite
388
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can't access DIRECT TV on desktop computer.
I get this error message: We couldn't play this content at this time. Service working fine on home tv and via iPhone app. Service has worked on Desktop in the past and currently works on laptop. Desktop is Mac with all software up to date MacOS Sequoia 15.2. So it seems to be my desktop and I know y
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Watching on Satellite
192
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rewards card
Why have I received a rewards card? It just showed up and unsure if I should use it.
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Satellite Account
174
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Cancellation Policy
Concerning a new install, I understand there is a 24 hour window for canceling. Is there any kind of charge for the install and then... uninstall if one is not satisfied?
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Satellite Equipment
603
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