Cancelation policy has recently changed. No longer prorate! Positively criminal!!! I received no notification to this or the recent Hike.

not recent, its a year old policy iirc, a letter was sent

oh and directv is not the only company that does this

Same thing happened to us except we were with them 20 years! I think this is WRONG! I did have the same problem with Verizon however but a quality control supervisor stepped in and is trying to put thru the credit. Since when are companies allowed to charge you for absolutely nothing????

AT&T (Edited per community guidelines)!!! It always has. A friend worked for their call center for years and they were constantly having to push selling stuff customers didn't want or need. DirecTV is totally overpriced and WILL soon be bankrupt-my prediction. You HAVE to treat people right if you want to keep them as customers.

@Carole1959

Then I would check your email on file with DirecTV as notification of the change to Terms of Service for proration was provided back in 2018 and like prior years we received the notice of the updated 2020 rates (up to $10 difference depending what you have) a few months ago.

Their CEO announced a while back that promotional discounts have been reeled in because some people were operating at a loss. DirecTV is a luxury entertainment service, so is not intended for those with income issues as it is not considered a necessity for standard living like actual utilities (power for heating, water, etc). So as soon as they weed out those that try to operate on "charity", that those promotions will be back (though in moderation).

Here are the notices that they sent (I kept mine for reference, and have known too many people to delete/throw away notices without reading them at their own fault):

Thanks for being a DIRECTV® customer. We know you have a choice when it comes to viewing your favorite content, and we really appreciate your business.

Providing premium service, program options, and a great value is our goal. From time to time, we adjust pricing as programming costs continue to increase. As of January 19, 2020, some of our rates are changing, and you can find details at att.com/2020pricing.

When you signed up for DIRECTV, you may have received a promotional offer on your programming package that included discounts. You will continue to receive those discounts. However, once your promotional period ends, you will be charged the new rates.

Please note, if you change your current base package, you won’t be eligible for the promotional discount on your programming package and other promotions.

For more information, go to att.com/2020pricing.

The Regional Sports Fee will increase by $0 to $2 per month, depending on the market. Go to att.com/2020pricing to learn the new monthly amount of your Regional Sports Fee.

Programming, pricing, terms and conditions subject to change at any time. Pricing is residential. Taxes not included. Receipt of DIRECTV programming is subject to the terms of the DIRECTV Residential Customer Agreement, a copy is provided at att.com/legal and with your order confirmation.

Please read this if you receive DIRECTV, AT&T U-verse® TV, AT&T Internet, AT&T Phone, and/or AT&T Fixed Wireless service(s). We want to remind you that you’re billed in advance for recurring service(s) and/or programming charges and applicable fees based on the terms of your current service agreement(s) with us. Starting January 14, 2019, subject to applicable laws, we’re updating your agreement(s) to include your recurring service(s)/programming charges and fees won’t be prorated if you cancel the above service(s) on any day other than the last day of your billing cycle. Your service(s) will continue until the end of your billing cycle but you won’t get a refund (prorated credits) for any remaining days left in your billing cycle. For products not listed above, refer to their terms of service for more information.

Questions about this change? Go to att.com/ProrationPolicy for more information and to see the revised section of your service agreement(s).