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Online account.. What Are You doing today? I’m spending ALL Day on the phone with DIRECTV..
What Are You doing today? I’m spending ALL Day on the phone with DIRECTV..
AT&T and DIRECTV a multi- million dollar global industry can figure out a way online where you can “upgrade”, but you can’t downgrade? Why is that? Very deceiving from a company of the size. Then 30-50min on hold, only to be hung up on? I want to downgrade my Direct TV without having to spend half a day doing so. I should be reimbursed for this wasted time. Where is the CHAT option? I pay over $240 per month & no one can explain to me why. 30 min on hold to find out. They nickel & dime you. No discounts during COVID19, shameful.
nabukl
ACE - Professor
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2.3K Messages
5 years ago
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shannon02
ACE - Expert
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21K Messages
5 years ago
All CSRs are on the phone so no one is available for chat.
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Juniper
ACE - Expert
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22.9K Messages
5 years ago
DirecTV has always had it setup that you call them for things that reduce revenue. They want a live agent to discuss the situation and minimize what is removed or reduced in service. Not deceiving at all, simply a business choice.
Covid-19 has many call centers shut down. Plus on top of that they have additional employees on extended leave for it. So they are very short staffed. But that doesn't reduce how many people are calling in. That is why the hold time is long.
It is shameful to expect discounts during Covid-19, not shameful to not offer them. Pay TV is a luxury entertainment service. Not communication for work or emergencies, health services, etc. You want it then you pay for it. They have to pay their bills too. When you get though reduce your service, even suspend for a few months if you need to. There is no obligation, requirement, or expectation they give you a discount because you can't afford entertainment.
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