Contributor
Returned equipment
I’ve returned my equipment in the box that was sent to me and followed all instructions and returned all equipment as listed to return. I just received a bill for $240.75 for the equipment that I already returned when I’m supposed to be receiving a credit of $94.56 due to the fact I cancelled on August 5th and cycle ended Aug. 23rd. Thanks
DIRECTVhelp
Community Support
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254.9K Messages
5 years ago
Hi @TRubel!
Thank you for reaching out to us here! We'd love to look into this for you here! To fully assist with this issue further, we will need to look over your account and billing concern in more detail.
I am sending you a private message (PM) to help in this matter. Please check and reply to my message. I look forward to your response and the opportunity to help you!
Yetty, AT&T Community Specialist
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zeblentz
Contributor
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1 Message
4 years ago
This is a scam by AT&T.
Same thing happened to us. We moved and Directtv could not set up service in our new house due to trees. They sent two boxes for me to return 5 receivers. The Boxes were dropped off at UPS in Seaford DE and then we get hounded by Directtv for 5 months to pay the bill for non-returned receivers.
What recourse do I have? I have contacted the Better Business Bureau to log a complaint.
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