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Service cut off

My service was cut off bc I couldn’t pay my bill bc I lost my job bc of coronavirus. I thought AT&T wasn’t cutting off service to people right now. I’ve been on hold for 35 mins so far to talk to someone.

Responses

Constructive

Employee

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34K Messages

5 years ago

the promise was for wireless and internet not TV staying connected is essential entertainment is not considered essental, so unlees your going to pay your bill once someone picks up your wasting your time being on hold

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H

HollywoodCustomer

New Member

Just learned that the CoViD-19 safety distance is 18ft instead of 6 through a friend that tells me this is all over TV. Yes, TV provides entertainment and it also gets you news and survival information. Mine got cut off today. If I had at least one month I would have avoided suspension. 2 months already without income. I am trying to workout a payment plan and return the gear. No help on that from a corporation that has by far more resources than I do. Please skip the reprimand, add on the word compassion to constructive and give us solutions. Much appreciated.

5 years ago

0

Constructive

Employee

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34K Messages

@HollywoodCustomer i have no solution its what the company did i didnt reprimand you i was simply trying to save you a 2 plus hour hold on the phone i am a customer same as you i post here on my own time and off the clock our answers are factual but not always appreciated when we state the facts that people dont want to hear or agree with

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.

*I am a DIRECTV employee, and the postings on this site are my own and don't necessarily represent DIRECTV's position, strategies or opinions.

5 years ago

nabukl

ACE - Professor

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2.3K Messages

You can use an antenna to get your locals over the air they're FREE over the air. Pay tv is a luxury not a necessity that's why video services are being interupted for non payment. The covid-19 info has been misinterpreted by by many.

______________________________________________________
Former directv csr and tech support rep.
Proud Grandma of 3

Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

5 years ago

0

C

cindyannberry1963

New Member

How can DirectTV say that a TV is not essential when we are are on lockdown at home. I have 2 young grandchildren that I have to keep entertained. I am furious right now. I can’t even watch the news. It’s absolutely disgusting. I am cancelling my service at this point. I have $40 to my name.

5 years ago

0

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cindyannberry1963

Service cut off

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HollywoodCustomer

Constructive

nabukl

cindyannberry1963

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cindyannberry1963

Service cut off

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HollywoodCustomer

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