The Worst Customer Service ever imagined

The first number you called was correct for DirecTV customer service. The other was for the AT&T side of the house. Theoretically AT&T can transfer you to DirecTV specific departments, but transfers between the two do not have a good track record. So calling the service's specific number is always best. The agent saying the AT&T number was billing was simply in the wrong.

As for being transferred to Spectrum...huh? Historically call center agents cannot access an outside line so I am completely at a loss on how that happened.

Service wouldn't be turned off without either your request or being past due. Either of those you will need to contact DirecTV. If there is a technical issue, then perhaps other customers could help figure out a solution if we new the symptoms of the problem.

Peoples and businesses' reaction to Corvid-19 is probably the reason for being lower staffed, contributing to higher hold times. That does not excuse the agent claiming AT&T's customer support number was specifically DirecTV billing, or whatever agent, internal technical issue, or phone line problem that switched you to Spectrum.

You are without a doubt right about customer service!! And you cannot reach anyone in the US. I had enough and changed to DISH. But I changed 2 days after the beginning of my month so I have to pay for the whole month when I don't even have their service!!! I can't even get a hold of them to return their equipment. I WILL NEVER GO BACK TO DIRECTV!!!

You are without a doubt correct about customer service. It has been a nightmare even reaching someone in the US. I had enough and changed to DISH. DISH has better channels also. But because I stopped my service 2 days after my month began, I am penalized and have to pay for the whole month even though I do not have their service. UGHHHHH!!!

Here is our experience. I will be going back to Verizon ASAP. Every single interaction with AT&T since trying to move to them a few weeks ago has been a lie and every single interaction or attempt to do ANYTHING with this company and our accounts has been screwed up or did not happen at all. EVERY ONE. HOURS on phone calls that I do not have time for. AT&T has no appreciation for the seriousness of fraudulent bait and switch practices, lying, stealing time and money from people. HOURS on the phone for days...nothing is fixed. We were told we were getting a special for ST Pat's day--get the iphones which are $149 each, pay two monthly payments and bills with AT&T with 4.97 payments on each phone each month, and then we can switch providers and cancel and keep the phone for free, as the company would also reimburse us the two payments of 4.97 each. Told we would have the choice of plans at $40-50-60 and we said, we want the $40 plan. Told we could add Nextup for free, to replace phones anytime without a waiting period for specials. Get bills and we are charged $5 monthly for Nextup. $30 activation fee for each phone that was never mentioned. $65 per month per phone. No one at the company gave a (Edited per community guidelines). Of course, nothing we were told was true, we are responsible for paying the full $149 per phone to get out of service with them and can switch providers again. On the phone an hour and they did not fix anything, husband gave permission for me to talk to them to add our phone accounts together. So I call and our payments are overdue, I ask to remove Next up. (this call is yet another hour), ask to make payments, asked why the (Edited per community guidelines) AT&T system does not recognize my email as a valid email address...try to pay bills, try to combine the accounts. It is all a problem. I get the text message and it says I made a payment on my phone. I had asked to pay both lines. The guy removes Nextup supposedly. I downgraded the phones to a $45 plan from $60. There is some discount for combining the phone lines I guess but of course I get transferred to someone else...this guy says that oh, we need to pay the bill for my husband's line and then I have two wait 24 hours and call back--okay cause I haven't been tortured enough by this unbelievably inept company who has not business being in any business at all. They can do nothing right. Not one thing. Every single thing has been a real nightmare. This guy takes payment...then I get one email saying Hi, John (not my phone line), your payment was processed, and only one payment was charged on my bank account...so the next day I call after getting a text that my phone will be shut off if I don't pay!! I call again, begrudgingly as now it feels like PTSD whenever I call these unbelievably incompetent excuses. Saying I'm sorry stops meaning anything when you don't do anything you say. When you do not acknowledge your responsibility in conducting fraud. When you just keep screwing things up worse. So this person cannot get my payment to work. I on forever and get put on hold to talk to a manager. She says she can take payment but says my card number doesn't work (which was the correct number, so of course she had problems...), so I have to get out my bank info and do it that way. WE are about 45 minutes into the (Edited per community guidelines) call again. She says I do not have to wait 24 hours to combine accounts and transfers me to someone who says I do have to wait but good news is "I GET TO CALL AGAIN FOR THE FIFTH TIME THIS WEEK TO WASTE MORE TIME NOT GETTING OUR REQUESTS MET OR THE DISCOUNT IN PLACE WHICH IS ANOTHER RACKET TO KEEP FROM CHARGING US LESS!!!" She says she is transferring me AGAIN to a tech person to deal with the fact that when I log in to the AT&T account to look at my phone account, it redirects to Directv and and I cannot look at my wireless info AT ALL. This (Edited per community guidelines) says he is the wrong department and transfers me BACK TO THE intial message that you get when you call the generic number "How can I help you today with fake typing in the background". The answer is, YOU CAN'T. Please go out of business. Sick of sleazy companies who provide none of the service they claim to. Called the direct number the bimbo gave me for tech support and some message indicates it was for their security systems. Nothing is resolved. Seriously, (Edited per community guidelines)? Going to pay off phones and get the (Edited per community guidelines) out of this corporate (Edited per community guidelines).

You thought you could make 2 installment payments for your phones and then change providers, get the two payments refunded to you, AND not have to pay the balance in the phones and keep them 🙄 Please read the terms of service you agreed to. Also, $149 is not the full price if the equipment. 

This is the DTV satellite forum, try the AT&T forum.