Tutor
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5 Messages
Code: 15-892
DVR shows "Diagnostic Code: 15-892". It will not allow any reception even after numerous reboots and resets. Any idea what this code means and how to fix it?
Tutor
•
5 Messages
DVR shows "Diagnostic Code: 15-892". It will not allow any reception even after numerous reboots and resets. Any idea what this code means and how to fix it?
litzdog911
ACE - Sage
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46.4K Messages
14 years ago
That's a bad one. Your hard drive is toast. Call DirecTV to request a replacement DVR. It's free if you have their Equipment Protection Plan. Otherwise ~$20 for shipping.
____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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mess
Tutor
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5 Messages
14 years ago
Not only do i have this code, but I have NO reception at all. Any idea on how to get reception?
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litzdog911
ACE - Sage
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46.4K Messages
14 years ago
Do you have other Receivers with no reception? Please provide more details on that. But as far as this DVR goes, it's toast until you get it replaced.
____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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mess
Tutor
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5 Messages
14 years ago
Only have the one HDDVR. Would swaping out the hard drive help? What about hooking up an external HD?
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litzdog911
ACE - Sage
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46.4K Messages
14 years ago
It's leased, so your not supposed to swap the drive. An external eSATA drive might help. Why not just call and get the thing replaced? Do you really want to keep a DVR with a dead drive?
____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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mess
Tutor
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5 Messages
14 years ago
Have been on terminal hold for 30 minutes. Just trying to get some NFL for the wife to watch. Thats why the question about the swaping the hard drive
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litzdog911
ACE - Sage
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46.4K Messages
14 years ago
There's currently a problem affecting many NFL Sunday Ticket subscribers, so you may be on hold for a while. You can certainly try connecting an external eSATA drive to see if that helps. You'll have to re-setup the DVR, though.
____________________________________
ACEs are customers too, NOT employees. Answers are based on experience. I strive to give honest answers, even if not always appreciated. If you posted personal information, please edit and remove.
For official support call DirecTV Satellite 1-800-531-5000, DirecTV Stream 1-888-429-4023, DirecTV Gemini dedicated 1-888-488-4742, or AT&T 1-800-288-2020.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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mess
Tutor
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5 Messages
14 years ago
Thanks. I already saw the problems with the NFL sunday ticket. will give the eSATA drive a try.
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